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Learn the skills and knowledge you need to excel as a Customer Service Manager with this comprehensive online training course. The Customer Service Manager course is the perfect way to kickstart your management career and enhance your customer service skills.
The Customer Service Manager course will provide you with the management skills you need to work professionally with customers and provide an excellent customer service experience every time. Learn how to behave in a professional manner and project a positive attitude as a member of the management team. Use your newly acquired management skills to ensure return business and business success!
Like all the courses of One Education, this Customer Service Manager Course too is designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily.
We don’t just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with tutor support.
Our expert instructors are always available to answer all your questions and make your learning experience exquisite.
After completing the Customer Service Manager Course, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.
If you want to learn about this topic and want to get professional qualifications, you should consider this Customer Service Manager Course from One Education.
There are no hidden fees or exam charges. We are very upfront and clear about all the costs of the course.
Why People Love And Enrol In The Customer Service Manager – CPD Accredited Course From One Education
- Instantly accessible CPD-accredited certificate on successful completion of this Customer Service Manager – CPD Accredited Course
- 24/7 access to the course for 12 months
- Study at your own pace
- No hidden fees or exam charges
- Full Tutor support on weekdays (Monday – Friday)
- Efficient assessment and instant results
Here at One Education, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. We aim always to provide value to our learners with quality courses.
Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Customer Service Manager Course.
The certification that you will receive upon completing this Customer Service Manager Course will help to boost your resume and will help you stand out among your peers in the competitive job market.
Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from One Education. Enrol now!
Course Curriculum Of The Customer Service Manager Course
Here is a detailed course curriculum breakdown of Customer Service Manager Course:
Module 01: Who We Are and What We Do
- Who Are Customers?
- What Is Customer Service?
- Who Are Customer Service Providers?
Module 02: Establishing Your Attitude
- Appearance Counts!
- The Power of a Smile
- Staying Energized
- Staying Positive
Module 03: Identifying and Addressing Customer Needs
- Understanding the Customer’s Situation
- Staying Outside the Box
- Meeting Basic Needs
- Going the Extra Mile
Module 04: Generating Return Business
- Following Up
- Addressing Complaints
- Turning Difficult Customers Around
Module 05: In-Person Customer Service
- Dealing with At-Your-Desk Requests
- The Advantages and Disadvantages of In-Person Customer Service
- Using Body Language to Your Advantage
Module 06: Giving Customer Service over the Phone
- The Advantages and Disadvantages of Telephone Communication
- Telephone Etiquette
- Tips and Tricks
Module 07: Providing Electronic Customer Service
- The Advantages and Disadvantages of Electronic Communication
- Understanding Netiquette
- Tips and Tricks
- Eliminate Electronic Ping Pong
Module 08: Recovering Difficult Customers
- De-Escalating Anger
- Establishing Common Ground
- Setting Your Limits
- Managing Your Own Emotions
Module 09: Understanding When to Escalate
- Dealing with Vulgarity
- Coping with Insults
- Dealing with Legal and Physical Threats
Method of Assessment
To assess your learning, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam and to qualify for CPD accredited certificates. After passing the exam, you will be able to apply for a certificate.
After completing the MCQ assessment, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, for £9, or a hard copy can be sent to you via post, for just £15.
Who is this course for?
This Customer Service Manager Course is ideal for
- Recent graduates
- Job Seekers
- Anyone interested in this topic
- People already working in this field and want to polish their knowledge and skill.
There are no specific prerequisites to enrol in this Customer Service Manager Course. Anyone and everyone can take this course.
The Customer Service Manager Course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!
All you need is a passion for learning, literacy, and to be over the age of 16.
This Customer Service Manager Course will help you procure a job in the relevant field and will allow you to advance your career. Many job roles will be available for you to explore after completing this course. This Customer Service Manager Course also increases your competency to be eligible for promotions at work.
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