Customer Service

Certificate In Customer Service - Level 2

Providing excellent customer service is essential to the long-term viability of every business. Certificate in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level.

Our Customer Service course offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by 1 Training International.

• Free E-certificate (No additional cost for E-certificates)

Why should I choose 1Training?

• No Hidden Fees
• The price shown on Reed is for the whole course, including the final exam and free e-certificate.
• Accredited qualification
• Excellent quality video tutorials
• Get Tutor support Monday-Friday
• Get one year's access to the course
• Get support by phone, live chat, and email
• Join our friendly online learning platform
• Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. So, you can access your course on Wi-Fi, 3G or 4G.

When you enroll for this programme, you will additionally receive two CPD accredited courses for free from 1Training. You have the opportunity to choose your preferred courses from a recommended list, and earn more CPD Points/Hours to your portfolio. The courses that you can choose from have been indicated on our suggested course below.

• Administrative HRM Training
• Business Analyst Training
• Business and Administrative Management Diploma
• Certificate in Money laundering Awareness – Level 3
• Communication and Management - Level 3
• Communication and Personal Development - Level 3
• Diploma in Cash Management - Level 3
• Diploma in Health and Safety in Childcare
• Diploma in Internet Marketing - Level 3
• Diploma in Email Marketing - Level 4

Course Duration:

Learners will have 365 days access to their chosen course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.

COURSE CURRICULUM

[Module 01] CUSTOMER SERVICE PRINCIPLES

• The Value of Customer Good Service
• Enhancing Customer Relationship
• Dealing with Customer Expectation
• Problem Solving
• Success of Customer Service
• Exercise Files- Customer Service Principles

[Module 02] CUSTOMER SERVICE ESSENTIALS

• Customer Service Essentials

[Module 03] SETTING CUSTOMER SERVICE GOALS & OBJECTIVES

• Setting Customer Service Goals & Objectives

[Module 04] COMMUNICATION SKILLS FOR CUSTOMER SERVICE

• Communication Skills for Customer Service

[Module 05] CUSTOMER SERVICE TECHNIQUES

• Customer Awareness
• Improving Your Customer Service Leadership
• Building Teamwork for Customer Service
• Exercise Files- Customer Service Techniques

[Module 06] HOW TO MANAGE CUSTOMER SERVICE TEAM

• Managing Customer Service Quality
• Improving Service Delivery
• What is Good Customer Service
• Exercise Files- How to Manage Customer Service Team

[Module 07] IMPROVING YOUR CUSTOMER SERVICE LEADERSHIP

Improving Your Customer Service Leadership

[Module 08] LEADING CUSTOMER SERVICE TEAM

• Leading Customer Service Team

[Module 09] TEAM WORKING AND TEAM BUILDING

• Team Working and Team Building

[Module 10] HANDLING CUSTOMER COMPLAINS

• Handling Customer Complains

[Module 11] HOW TO WORK WITH UNHAPPY CUSTOMERS

• Dealing with Angry Customers
• Learning from Angry Customers
• Exercise Files- How to Work with Unhappy Customers

[Module 12] HOW TO GAIN BACK LOST CUSTOMERS

• How to Gain Back Lost Customers

[Module 13] TELEPHONE TECHNIQUES

• Telephone Techniques

[Module 14] TELEPHONE ETIQUETTE

• Telephone Etiquette

[Module 15] TELEPHONE CUSTOMER SERVICE

• Telephone Customer Service

[Module 16] POWER OF TELEPHONE COURTESY

• Power of Telephone Courtesy

[Module 17] INTERNAL CUSTOMER SERVICE

• Internal Customer Service

[Module 18] CUSTOMER SERVICE AT CALL CENTRES

• The CSR – A Powerful Choice
• Getting the Professional Edge
• All Important Customers
• Building Your Skills
• Building Your Skills with Technology
• Managing your Attitude

What skills will I gain?

• By enrolling to this course, you’ll identify the benefits of great customer service.
• In this course, you’ll recognize barriers to the delivery of outstanding customer service.
• This course will teach you about different customer behaviour styles.
• On completion of this course, you’ll learn how to measure customer satisfaction level.
• Having this course, you’ll a become master of customer service techniques.
• Logging in to this course, you’ll develop your telephone etiquettes and techniques.
• In this course, will gain you the techniques for dealing with angry customers.
• At the end of this course, you’ll develop a personal action plan to improve your customer service skills.

How will I be assessed?

• At the end of the course learners will take an online multiple-choice question assessment test. This online multiple-choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  
  
• Upon successful completion of this course, all learners will be awarded a FREE e-certificate (PDF format), and can also pay only £19 to receive a printed version of the certificate if they wish.

What Certification am I going to receive?

Those who successfully pass this course will be awarded a Customer Service (Level 2) Certificate. Anyone eligible for certification will receive a FREE e-certificate with NO additional cost.

• Job hunters & School leavers
• College or University student & graduates
• Personal assistant & Receptionist
• Secretary or Assistant for a company director
• New or Temporary staff
• Office Administrators & Office managers
• Office clerk, Marketing assistant or Marketing manager
• Customer service team member or supervisor
• Customer Service Team Leader or Customer Relations Advisor
• Sales or Hotel manager

• This course requires no formal prerequisites and this certification is open to everyone.

There are different paths in which your career could develop. You can be a;

• Customer Service Team Member
• Contract Centre Supervisor
• Customer Service Team Leader
• Customer Relations Advisor
• Hotel Manager
• Customer Service Manager

Currently there are no Q&As for this course. Be the first to ask a question.