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Customer Service In Fashion Shops Certification

3 Hour Online CPD Accredited Course With Tutor Support.


Active Recruitment Ltd

Summary

Price
Save 11%
£79 inc VAT (was £89)
Or £26.33/mo. for 3 months... Read more
Offer ends 12 May 2088
Study method
Online, self-paced
Duration
3 hours
Access to content
Lifetime access
Qualification
No formal qualification
CPD
3 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

In-store and online fashion shop experience depend on many factors such as prices, products and the shop environment. Customer service is key to how clients perceive a fashion store. Although fashion businesses have no control over their competitors, they can control customer service levels.

CPD

3 CPD hours / points
Accredited by The CPD Certification Service

Description

In-store and online fashion shop experience depend on many factors such as prices, products and the shop environment. Customer service is key to how clients perceive a fashion store. Although fashion businesses have no control over their competitors, they can control customer service levels.

Therefore, businesses that sell clothes and related accessories (or any other retail business) should always strive to improve their level of customer service. The kind of support a fashion shop accords its customers can either improve or reduce their shopping experience. Generally, that also explains the essence of customer service in retail at large.

This course is divided into four short modules to help you understand customer service, whether you want to open a fashion shop or work in support.

What You Will Learn:

  • The definition of customer service
  • Choosing the right customer service channels
  • Important customer service skills
  • Why good customer service improves customer shopping experience
  • How to deal with difficult customer service scenarios
  • Customer service measurement metrics
  • Qualities of good customer service
  • How to improve customer service and experience in online fashion shops

Requirements

Internet access

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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