Customer Service Excellence (short Course)
Study House
Summary
- Certificate of completion - Free
- Tutor is available to students
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Overview
After studying this unit you will:
- understand the need for a benefits of excellence in customer service
- devise a customer service excellence implementation plan
- describe how to implement and monitor the customer service excellence plan
Description
This is a short course of 50 hours study and just one written assignment. Students can elect to study further units towards the Business Diploma Level 3 if they wish.
Course Contents:
Introduction
What Is Service Excellence?
Why Is Service Excellence Important?
What Do Customers Want?
How To Plan For Service Excellence
How To Deliver Service Excellence
How To Monitor Service Excellence
How To Maintain Service Excellence
Questions and answers
Is this course suitable fora job in Supermarket in UK? If not which are the ones available.
Answer:Thank you for your query. Each organisation, including supermarkets, set their own requirements for training and qualifications for its staff and so we can't answer for each one. However, customer service skills are usually high on their priorities and this course provides such skills and evidence of being able to practice those skills which would certinly demonstrate a commitment to customer service. Regards,
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Certificates
Certificate of completion
Digital certificate - Included
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.