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Customer Service Excellence (short Course)
Study House

Summary

Price
£75 inc VAT
Or £25.00/mo. for 3 months...
Study method
Distance learning
Duration
50 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

After studying this unit you will:

  1. understand the need for a benefits of excellence in customer service
  2. devise a customer service excellence implementation plan
  3. describe how to implement and monitor the customer service excellence plan

Certificates

Certificate of completion

Digital certificate - Included

Description

This is a short course of 50 hours study and just one written assignment. Students can elect to study further units towards the Business Diploma Level 3 if they wish.

Course Contents:

Introduction

What Is Service Excellence?

Why Is Service Excellence Important?

What Do Customers Want?

How To Plan For Service Excellence

How To Deliver Service Excellence

How To Monitor Service Excellence

How To Maintain Service Excellence

Questions and answers

No questions or answers found containing ''.

zeferinho asked:

Is this course suitable fora job in Supermarket in UK? If not which are the ones available.

Answer:

Thank you for your query. Each organisation, including supermarkets, set their own requirements for training and qualifications for its staff and so we can't answer for each one. However, customer service skills are usually high on their priorities and this course provides such skills and evidence of being able to practice those skills which would certinly demonstrate a commitment to customer service. Regards,

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
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