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Customer Service Essentials

Study Academy

Summary

Price
£30 inc VAT
Study method
Distance learning
Duration
2 hours · Self-paced
Qualification
No formal qualification
Additional info
  • Exam(s) / assessment(s) is included in price

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Overview

All courses are 100% online and on successful completion, you can instantly download a PDF certificate via your learner dashboard. The courses provided by Study Academy & Partners are accredited by the UK and the world’s leading awarding organisations, Universities and CPD accreditation bodies.

Description

The Study Academy Customer Service Essentials course will enable you to learn about the importance of good service, the impact of bad service, organisational issues, the importance of internal culture and how to deal with difficult or unhappy customers.

You will cover modules such as

  • Why customer service is important
  • reasons for customer dissatisfaction
  • The importance of a customer service
  • What constitutes good and bad service

The courses provided by Study Academy & Partners are accredited by the UK and the world’s leading awarding organisations, Universities and CPD accreditation bodies.

Who is this course for?

The Retail Customer Service Course is ideal for anyone in the retail sector who wishes to improve their communication skills to effectively understand customers' needs. It is also suitable for any customer service managers wishing to improve and evaluate their organisation's customer service.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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