Customer Service Diploma
SMART Majority
Summary
- Tutor is available to students
Overview
As customers have more avenues to voice their 'Likes' and dislikes of a brand or company, it has become very difficult for businesses to change their mindset and the mindset of their employees to meet the growing demands on customer service.
Description
This course is not just about teaching you the same old customer service techniques. Designed to fit the 'I Want It Now' world, the course has been created to teach you how to successfully deliver customer service by using today's tools. Learn how to interact with customers successfully on Social Media. Learn how to deal with feedback and how to turn challenging customer situations around for a positive result.
Course Syllabus
1. Introduction
2. Effective Communication
3. Effective Listening
4. Relationship Building
5. Customer Interaction
6. Customer Interaction cont
7. Good phone skills
8. Good email skills
9.Meeting expectations
10. Handling Social Media
11.Chalenging Customers
12.Prividing a 5 star service
Module sample
Customer Service THEN and NOW
This module will focus on highlighting the major differences that have occurred in customer behaviour and customer interaction during the last couple of years.
The difference between service and experience
Providing a good service does not always create a great experience. Learn the difference between the two and also tips and advice from the best in the industry on how to always create an experience for your customers when they interact with the business or brand you represent. What can be a positive result? A customer for life!
Social Media and customer interaction
This module will focus on the changes Social Media has imposed on how we deal with customers. Learn how to talk the language of your customers and also how to create systems that allow you to deliver assistance to your customers in a fast, efficient and memorable way.
Key features
> 24/7 access for 3 months
> extension availability
> certificate upon successful completion
> Tutor Support Team Monday - Friday
> Live Chat feature
Requirements
> Internet connection
> Basic computer skills
> Knowledge on using the Internet
> Under age 16 - parental approval needed
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
