Customer Service Diploma
Learn up-to-date skills |CPD UK & IPHM Accredited |Free PDF & Hardcopy Certificate| Interactive Training| Instant Result
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Summary
- Certificate of completion - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Are you interested to begin your customer service career or want to gain more advanced skills in customer service? Then this customer service diploma course will help you get one step closer to your professional aspirations and develop your skills and knowledge in customer service for a rewarding career. Gain customer service skills and credentials that employers value.
This course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards to your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.
Master the skills you need to propel your career forward in customer service. Equip yourself with the essential knowledge and skillset that make you a confident customer service manager and take your career to the next level. This comprehensive customer service diploma course is designed to help you reach your professional goals.
The skills and knowledge that you will gain through studying this customer service diploma course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career.
This comprehensive customer service diploma course will teach you the theory of effective customer service practice and equip you with the essential skills, confidence and competence to assist you in the customer service industry. You’ll gain a solid understanding of the core competencies required to drive a successful career in customer service.
Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive customer service diploma course is designed for customer service professionals who are aspiring to specialise in customer service. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV.
Enrol today and take the next step towards your personal and professional goals.
Why choose this course?
- CPD UK & IPHM Accredited Course
- FREE GIFT: Course Completion PDF & Hardcopy Certificates, MCQ Exam & Full Tutor Support Included and FREE Corporate Etiquette course as a bonus
- Get dual certificate (2 accredited certificate) in 1 course (CPD UK and IPHM)
- Unlimited lifetime access
- Instructor-led distance learning
- Get trained by industry experts
- 24/7 student support system
- Learn at your own pace and leisure
- Earn industry-recognised credentials
- User-friendly, advanced online learning material
- Effective training, written and designed by certified professional
***Additional GIFT***
- Course Completion PDF & Hardcopy Certificate, MCQ Exam & Full Tutor Support Included
- Get FREE Corporate Etiquette course as a bonus
- 2 Accreditation in 1 Course (CPD UK and IPHM)
Reason to learn with Study Plex
- Over 89,000 students taught across a range of fully certified courses
- Offering learners the chance to acquire the most in-demand and marketable skills
- Full commitment to helping our students find success on their chosen path
- Partnership with some of the world's best-known accreditation organisations
- Full belief in you, your success, and your ability to thrive
CPD
Course media
Description
This extensive customer service diploma course is designed by industry experts; this customer service diploma course will provide you with the skills and knowledge you need to succeed. Not only will it make you more lucrative to potential employers, but it will also give you the confidence to apply for that dream job.
This customer service diploma course is divided into bite-sized modules to make it easy to follow. Whether you are travelling around the world or juggling work and family, this course can be completed anytime, anywhere. This flexibility enables you to learn at your own pace, fitting your studies around your current lifestyle.
Course Curriculum
This comprehensive customer service diploma course covers the following modules:
Overview
- Introductory video
- Setting the Scene
Lesson Two : Experiencing Customer Care
- Exploring Our Own Experiences of Being Customers
- Exploring Our Own Experiences Part Two
Lesson Three : Meet And Great
- Meet and Greet
- Meet and Greet Part Two
Lesson Four : Equality and Diversity
- Equality and Diversity
Lesson Five : Telephone skills
- Developing Your Telephone Skills
- Telephone Skills Part Two
- Telephone Skills Part Three
- Telephone Skills Part Four
Lesson Six: Hints and Tips
- Hints and Tips for Best Practice
- Hints and Tips Part Two
- Hints and Tips Part Three
- Hints and Tips Part Four
- Hints and Tips Part Five
Lesson Seven : Complaints
- Dealing with Complaints
Lesson Eight : Conclusion
- Conclusion
How am I assessed?
Once you have completed the customer service diploma course, you will then be required to undertake an online MCQ assessment. This exam will cover everything you have already learnt. This means that you will have plenty of time to study and prepare for the assessment before taking it.
The assessment itself is made up of multiple-choice questions in your chosen subject area. You will receive your results straight after completion.
Become Certified
Explore new skills
Equip yourself with the essential skills, confidence and competence to assist you in your chosen industry.
Accelerate your career
Learn the most in-demand skills, get certified and level up your career. This customer service diploma online training course is designed to help you reach your professional goals.
Make your CV stand out
Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV.
Certificate of Completion
After successfully finishing the course, you will be eligible to order your free PDF & Hardcopy certificate of course completion. There is a minimal shipping charge to get the hardcopy course completion certificate which is:
- Inside the UK = £5.99
- International Students = £16.99
CPD and IPHM Accredited Certificate of Achievement
Grow your career by earning CPD and IPHM accredited certificate of achievement and add extra value to your CV. On successful completion of this customer service diploma course, you will be eligible to order your CPD and IPHM accredited certificate of achievement (dual certificate) to demonstrate your new skills. You can also share this certificate with prospective employers and your professional network. The CPD and IPHM accredited certificate of achievement (dual certificate) can be obtained in PDF format at the nominal fee of £12; there is an additional fee to get a printed copy certificate which is £25.
Who is this course for?
If you are a beginner or already working as a customer service manager, or are considering a career in customer service, then this customer service diploma course will give you a solid understanding of the core competencies required to drive a successful career in customer service.
This customer service diploma course is suitable for all skill levels and backgrounds. Whether you want to advance your career prospects, learn a new skill, or broaden your educational horizons this customer service diploma course will help you to gain a solid understanding of the core competencies required to drive a successful career in your chosen industry.
Requirements
Academic
This customer service diploma course is open to students of all academic backgrounds aiming to enhance their skills.
Age
At Study Plex, we invite everyone to learn. This customer service diploma course is open to anyone aged 16 and over.
Eligibility
If you have a basic grasp of English, numeracy and ICT, you will be eligible to enrol.
Career path
This customer service diploma course will equip you with the essential skills and credentials to demonstrate your new skills and add extra value to your CV. On successful completion of this customer service diploma course, you will gain a solid understanding of the core competencies required to drive a successful career in your chosen industry.
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Certificate of completion
Digital certificate - Included
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
What does study method mean?
Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.
What are CPD hours/points?
CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.
What is a ‘regulated qualification’?
A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.
What is an ‘endorsed’ course?
An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
