Customer Service Diploma level 3

Online learning is by fare the quickest and most fun way to learn. We have created a series of learning tools with multiple choices questions to help you learn quickly. No more boring long lectures and hours of writing as we understand people learn differently. Visual/ audio learning is stimulates different senses enabling faster learning.

Customer Service

Superior Customer Service often divides successful businesses from those that struggle to survive. These days, the quality of the Customer Service you provide is every bit as important as both product quality and value for money. In fact, research suggests that the average consumer is willing to pay more for the same product, if accompanied by excellent customer service. For those with the skills and talents to deliver a positive and memorable experience for every customer, even the sky isn’t the limit. If interested in building a successful career in Customer Service, enrol today and study at home for a brighter tomorrow!

1. Provision of all essential course materials and lecture notes, along with case studies, practical exercises and key supporting documentation.
2. 24/7 access to our exclusive digital learning platform and convenient online assessments at the end of each unit.
3. The dedicated support of an experienced, qualified and professional tutor for ongoing assistance while completing your course.
4. Complete access to recommend reference books, study aids and more via our extensive e-library.
5. The opportunity to earn a fully-endorsed certificate from a recognised awarding organization, enhancing your CV and career prospects for life!

Customer Service - Learning Objectives

This Advanced-level Certificate in Customer Service provides candidates with a concise overview of professional Customer Service techniques from a contemporary business perspective. The course has been designed to help take those with limited Customer Service experience (or no prior knowledge whatsoever) to the next level in any Customer Service setting. Upon completion of the Customer Service course, candidates are primed and readied to take on more advanced customer service duties and responsibilities with confidence.

Delivered over the Customer Service course of twenty intensive modules, candidates explore the concept of quality Customer Service provision, along with effective telephone techniques, how to deal with challenging customers and scenarios, the importance of identifying customer expectations and how to exceed them with every encounter.

Key skills, talents and knowledge picked up along the way include:

• A detailed understanding of the importance of quality customer service
• The confidence to handle challenging customers and difficult situations
• Advanced telephone communication skills
• The ability to nurture and develop meaningful customer relationships
• The opportunity to climb the career ladder in a customer service setting

Customer Service - Course Outline

Our entry-level Customer Service Training - each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each module.

Anyone who is interested in improving their skills

Retail

Hospitality

Business

customer servcie

reception

travel and tourism

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