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Customer Service Bundle - 5 Customer Service Courses Now Only £49 (was £899)

CPD Approved Training II Instant Access II Flexible Study II Free e-certificate included


Janets

Summary

Price
Save 95%
£49 inc VAT (was £899)
Offer ends 12 November 2019
Study method
Online, self-paced
Qualification
No formal qualification
Additional info
  • Certificate of completion available and is included in the price

1 student purchased this course

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Overview

What will you get from Customer Service Bundle

  • Earn a free e-certificate upon successful completion.
  • 5 Customer Service relevant courses in 1 place.
  • 152+lessons across 67 hours of content, which can be completed at your own pace
  • Video and text materials, practice exercises and test questions to aid your learning
  • Go from basic understanding of Customer Service to the almost expert level
  • Ideal for anyone who wants to learn about Customer Service and is interested to work in Customer Service manager or relevant industry.
  • Support from our experienced instructor and customer support team.

The 5 course bundle we are offering is the best money can buy. Professionally created in mind to provide you with expert subject knowledge about your chosen field. With this course bundle, your CV will shine through as it provides you with skills highly valued by employers.

The courses are provided via the internet by professional experts. Highly accessible online materials, effective exercises, practice exams and a variety of assessments are included in with this fantastic course bundle!

5 courses include:

  • Call Centre & Customer Service Training Course
  • Customer Service Skills
  • Diploma in Customer Service: Telephone Etiquette
  • Customer Service Training
  • Level 2 Certificate in Customer Service

Course media

Description

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

COURSE CURRICULUM

*Call Centre & Customer Service Training Course*

  • Module One – Getting Started
  • Module Two – The Basics (I)
  • Module Three – The Basics (II)
  • Module Four – Phone Etiquette
  • Module Five – Tools
  • And much more....

*Customer Service Skills Course*

  • Introduction To Customer Service
  • The Power of Positive Thinking in Customer Service
  • Types of Difficult Customers and How to Help them
  • How to Deal with Difficult Customers
  • Conclusion
  • And much more...

*Diploma in Customer Service: Telephone Etiquette*

  • Module One – Getting Started
  • Module Two – Aspects of Phone Etiquette
  • Module Three – Using Proper Phone Language
  • Module Four – Eliminate Phone Distractions
  • Module Five – Inbound Calls
  • Module Six – Outbound Calls
  • Module Seven – Handling Rude or Angry Callers
  • And much more...

*Customer Service Training*

  • Understanding Customer Service
  • Identifying Customer Expectations
  • Providing Excellent Customer Service
  • Focusing on the Customer

*Level 2 Certificate in Customer Service*

  • Introduction To Customer Service
  • The Power of Positive Thinking in Customer Service
  • Types of Difficult Customers and How to Help them
  • How to Deal with Difficult Customers
  • Conclusion
  • And much more...

Certification

Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.

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