Customer Service Techniques
Accredited by CPD QS | Interactive Lessons | Tutor Support included | Special Discount Price
One Education
Summary
- Certificate of completion - £9
- Certificate of completion - £15
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
In today's fast-paced and competitive business world, exceptional customer service can make all the difference. With our "Customer Service Techniques" course, you'll learn the skills and techniques necessary to deliver outstanding customer service and exceed customer expectations. From the basics of customer service to innovative strategies for creating memorable customer experiences, this course covers it all.
But this course is more than just a list of techniques - it's an opportunity to make a real difference in the lives of your customers. With modules covering customer follow-up, exceeding customer expectations, and innovative customer service strategies, you'll be equipped with the knowledge and skills necessary to create lasting relationships with your customers. Whether you're a seasoned customer service professional or just starting out, our "Customer Service Techniques" course is the perfect way to take your customer service skills to the next level.
So what are you waiting for? Sign up for "Customer Service Techniques" today and join the millions of professionals worldwide who are committed to delivering exceptional customer service and creating lifelong customer relationships. With our course, you'll have the power to make a real difference in the lives of your customers and take your career to the next level.
Learning Outcomes:
- Understand the importance of customer service in business operations.
- Analyze customer needs and expectations to provide personalized customer service.
- Implement strategies for exceeding customer expectations and building lasting customer relationships.
- Develop effective communication skills for handling customer inquiries and complaints.
- Utilize innovative customer service strategies to create memorable customer experiences.
CPD
Course media
Description
"Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations.
This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings.
⊱⊱ Customer Service Techniques Course Curriculum ⊰⊰
- Section 01: Introduction
- Section 02: History of Evolution
- Section 03: Customer Service
- Section 04: Customer Follow Up
- Section 05: Exceeding customer service
- Section 06: How to help?
- Section 07: Innovative customer service
How is the course assessed?
Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%.
Exam & Retakes:
It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.
Certification
Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).
Who is this course for?
- Customer service professionals seeking to enhance their skills and advance their careers.
- Business owners and entrepreneurs looking to create memorable customer experiences.
- Sales professionals seeking to enhance their customer service skills.
- Front-line employees looking to improve their customer service skills.
- Anyone interested in learning about the importance of customer service in business operations.
Career path
- Customer Service Representative: £17,000 - £30,000
- Sales Representative: £18,000 - £45,000
- Customer Success Manager: £30,000 - £65,000
- Marketing Manager: £25,000 - £70,000
- Business Development Manager: £30,000 - £75,000
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Certificate of completion
Digital certificate - £9
You can apply for a CPD Accredited PDF Certificate at the cost of £9.
Certificate of completion
Hard copy certificate - £15
Hard copy can be sent to you via post at the expense of £15.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
