Customer Service Advanced Diploma

Step into a world where customer satisfaction isn't just a goal – it's an art. Our Advanced Diploma takes you on a journey beyond the basics, offering a nuanced exploration of the intricate dance between businesses and their lifeblood: customers. Begin with the symphony of 'Establishing Your Attitude,' where you'll learn that the right mindset can transform transactions into lasting connections. No ordinary course, this is your backstage pass to the secrets of generating return business – an enchanting melody that transcends the ordinary and leaves customers wanting an encore.

Key Features:

• CPD Certified
• Free Certificate from Reed
• CIQ Approved
• Developed by Specialist
• Lifetime Access

• Customer Service Advanced Diploma 1:31:25

  • 1: Module 01: Introduction to the course 14:50
  • 2: Module 02: Who We Are and What We Do 09:39
  • 3: Module 03: Establishing Your Attitude 10:26
  • 4: Module 04: Identifying and Addressing Customer Needs 09:43
  • 5: Module 05: Generating Return Business 08:40
  • 6: Module 06: In-Person Customer Service 06:59
  • 7: Module 07: Giving Customer Service over the Phone 08:10
  • 8: Module 08: Providing Electronic Customer Service 06:59
  • 9: Module 09: Recovering Difficult Customers 08:01
  • 10: Module 10: Understanding When to Escalate 06:58
  • 11: CPD Certificate - Free 01:00

Picture yourself mastering the fine art of in-person customer service, where every interaction becomes a performance of impeccable grace. Dive into the virtuoso world of giving customer service over the phone – a skill so finely tuned that each word is a note in a harmonious dialogue. As you progress through the course, you'll unlock the digital overture of providing electronic customer service, ensuring your online presence resonates with the same symphonic excellence. Encounter the challenges head-on in 'Recovering Difficult Customers,' a masterclass in turning dissonance into a chorus of satisfaction. Finally, learn the crescendo of 'Understanding When to Escalate,' where you'll navigate the delicate balance of knowing when to elevate customer concerns to ensure a harmonious resolution. Elevate your customer service finesse – because in this orchestra, you're the conductor of customer satisfaction.

Course Curriculum

• Module 01: Introduction to the course
• Module 02: Who We Are and What We Do
• Module 03: Establishing Your Attitude
• Module 04: Identifying and Addressing Customer Needs
• Module 05: Generating Return Business
• Module 06: In-Person Customer Service
• Module 07: Giving Customer Service over the Phone
• Module 08: Providing Electronic Customer Service
• Module 09: Recovering Difficult Customers
• Module 10: Understanding When to Escalate

Learning Outcomes:

• Master attitude nuances vital for optimal customer service interactions.
• Identify and address diverse customer needs with precision and empathy.
• Develop strategies to generate repeat business and foster customer loyalty.
• Acquire skills for effective in-person, phone, and electronic customer service.
• Navigate challenging situations, recovering difficult customers with tact and resilience.
• Understand escalation protocols, knowing when to involve higher-tier support.

• Customer service professionals seeking advanced skills and strategic approaches.
• Team leaders and managers aiming to enhance their team's customer service.
• Business owners wanting to elevate their company's customer experience practices.
• Individuals aspiring to excel in roles requiring top-tier customer service expertise.
• Those passionate about creating positive and lasting customer relationships.

• Customer Service Manager
• Client Relationship Specialist
• Customer Experience Coordinator
• Complaints Resolution Officer
• Call Centre Supervisor
• Service Desk Team Lead

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Digital certificate

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Reed Courses Certificate of Completion

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