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Customer care

You'll be happy or we won't invoice you - Enjoyable, cost effective workshop with great trainers and materials.

Training Works

Summary

Price
£99 - £199 inc VAT
Finance options

The price per delegate depends on the number of delegates. Do ask for more information.
Study method
Onsite
Duration
1 day · Part-time or full-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Overview

We cover the UK and will come to you.

This enjoyable, interactive customer care workshop will increase all delegates understanding of the importance of every single interaction with a customer in order that they may represent their company with warmth in a professional way.

Description

Using a mixture of theory, practical exercises and discussion this training will give delegates the skills to be able to deal with customers confidently, professionally and with warmth. Content can be adjusted to suit your organisation, just ask!

Example agenda

  • What is customer care? – a chance for you to set a useful definition of customer care
  • Some facts about customer care – an entertaining quiz showing the enormous commercial value of great customer care
  • So what do customers expect? – a discussion about customers expectations
  • The difference between face to face and telephone communication – some time to look at the fundamental differences between these two most common methods of communication
  • Guidelines for excellent telephone behaviour - an opportunity to look in detail at the sections of a phone call including opening the call, general conversation, holding calls, transferring calls, ending the call and leaving voice mails
  • Building relationships with customers – a structured look at the skills and behaviours which generate goodwill and trust
  • Developing your questioning and listening skills – a session which will help you to listen actively and engage with people by asking questions
  • Handling complaints – An introduction to a really useful model for handling the emotional and organisational side of complaints
  • Taking messages – your opportunity to learn the structure which will make you an excellent, accurate, professional message taker

Who is this course for?

Anyone within your business who works in a customer facing role

Requirements

No specific experience or qualification requirements

Career path

General ongoing professional development

Questions and answers

Certificates

Certificate of completion

Digital certificate - Included

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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