Customer Care Training

Customer Care Training is suitable for wanting to or already working in this field or simply want to learn deeper into customer care.

The success and failure of an organization, company, or products depend on customers’ satisfaction. Learn how to gratify your consumers providing the best support through our Customer Care Training course. The precise contents of the course enable you to learn a board range of skills, competencies, and knowledge that may assist to bring the utmost success for your career as well as organization growth.

The course will clearly explain the responsibilities of your role. Following that, it guides you how to communicate with customers confidently, manage them, listen to their problems, and provide an ultimate solution to satisfy them. Moreover, it teaches you how to enhance your time management ability, greeting efficiency, caring activity profoundly.

Overall, it teaches you all the relevant aspects of customer care so that you can kick-start your career in this role in a sound-bite.

To make this course more accessible for you, we have designed it for both part-time and full-time students. This course is packed into the bite-size module for your convenience. You can study at your own pace or become accredited within hours!

If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email.

What will you learn in this Customer Care Training:

Overview

• Customer Care Promo
• Introductory video

Lesson Two: Experiencing Customer Care

• Exploring Our Own Experiences of Being Customers
• Exploring Our Own Experiences Part Two

Lesson Three: Meet and Greet

• Meet and Greet

Lesson Four: Equality and Diversity

• Equality and Diversity

Lesson Five: Telephone Skills

• Developing Your Telephone Skills

Lesson Six: Hints and Tips

• Hints and Tips for Best Practice

Lesson Seven: Complaints

• Dealing with Complaints

Lesson Eight: Conclusion

• Conclusion

Method of Assessment:

Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly.

Certification

After successfully completing the course, you will be able to obtain the certificates. You can claim a PDF certificate by paying a little processing fee of £2. There is an additional fee to obtain a hardcopy certificate which is £9.

Customer Care Training is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field.

Our Customer Care Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included