Customer Care Skills - For All Managers

Managers must ensure they and their teams learn how to provide exceptional levels of customer care, but this is not easy. This online course will teach you proven methods for giving high levels of service to all your customers (internal and external) and help you introduce and maintain an effective customer care programme. As such it is suitable for all managers and supervisors, not just those in customer service or sales.

Our online training is well designed so that you feel same as if you were in a classroom. This course is comprised of professionally narrated e-Learning tutorials and a series of interactive tests - all delivered through a system that you will have access to 24 hours a day, 7 days a week.

Additional downloadable self-study materials, including a skill development exercise and model answers document, are also provided.

Tutor support is provided via email.

This on-line training course can be taken at your own pace and at a time that fits with your busy schedule.

The course looks at all aspects of customer care.

The course includes a downloadable exercise to help you apply the learning and a series of self-paced tests to ensure you understand the key learning points.

Model answers for the exercises are also included for you to download and keep.

A personalised certificate can be printed once you have completed the course.

Course Aims:

To understand the foundations of effective customer care.

To learn how to deliver exceptional customer care to all your customers (internal and external).

Course Content:

• Introduction
• Tutorial 1: An organisation and its customers
• Tutorial 2: Customer needs
• Tutorial 3: Trends in customer care
• Tutorial 4: Attitude – a key to effective customer care
• Tutorial 5; Listening to customers
• Tutorial 7: Communication skills for excellence in customer service
• Tutorial 8: Why customer s buy
• Tutorial 9: What to do when things go wrong
• Tutorial 10: Organisation and administration considerations
• Tutorial 11: Measuring customer satisfaction
• Tutorial 12: Introducing a customer care programme
• Tutorial 13: A call for action
• Test questions with answers
• Post course exercise and model answers

The format of this online customer care training course is as follows:

The tutorials are taken at your own pace, repeating if required or moving forward when you are comfortable with the material covered. During the course you also take a series of test questions to check your understanding.

Access to the course is provided via our LMS which is available 24/7. Access keys are provided via email and are valid for 3 months from date of purchase.

The course starts with a welcome from the tutor, the course aims and how to get the best from the training.

The virtual tutor then begins the first training session using visual aids to convey the key messages and supporting commentary. The commentary includes real life examples for you to relate to the subject matter covered.

After all the tutor led sessions have been completed you can print off your personalised certificate to confirm you have completed the course.

Then, to help you convert the learning points into actions there is a post course exercise and a model answers document for you to download.

Finally if you have any unanswered questions or require any further support to help you get the best out of the material, you can email our skilled team of trainers who are on hand to help.

The course is ideal for all managers and supervisors interested in providing good customer service. It is ideal for those thinking about a professional career in customer services. If you have recently been promoted to your first customer service management position you will also find this course invaluable.

Use this course to:

• Develop or fine-tune your knowledge and skills to achieve career progression
• Gain background information about your chosen career
• Improve promotional opportunities or transition to a new profession
• Help build your CV
• Show your commitment to lifelong learning and continuous professional development

There is no experience or previous qualifications required for this course. It is available to all students, of all academic backgrounds.

You will require a laptop or pc with internet access as this is an online course.

Everyone has customers – even if these are only internal. Those who develop strong customer care skills in themselves and their teams are, therefore, much in demand.

Formal customer care positions requiring these skills can include:

• Customer services manager
• Customer services supervisor
• Customer care manager
• Customer care supervisor
• Customer account manager
• Customer care consultant

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included