Customer Care : Understanding to Complaints Handling
Customer Service Certificate to Understand Customers and their Complaints
Inspire London College Ltd
Summary
- Tutor is available to students
Overview
Certificate in Customer Services - Customer Care - Complaint Handling
Customer Care complaints Handling course is specifically designed for the individuals who want to establish their career in the customer service and for the business owners who want to develop effective customer service program for their business. Customer Care complaints Handling course will also be helpful for the candidates who want to improve their skills of customer handling, want to add value to their CVs, students seeking for higher qualification in customer service, and for professionals like managers, supervisors etc. Customer Care complaints Handling is complex, hard work and stressful but absolutely crucial for customer care. Complaints are emotionally-driven and dent profitability and reputation, but they can really sap your morale too. ILC Customer care , Complaints Handling training course allows you to see things from the customers’ perspectives, (even when they’re not to blame for their complaint) and gives them the confidence, practical skills and practice you need to transform the way you handle them. You’ll feel assured that you have all the knowledge you need to balance your customer complaints with what your organisation needs.
Description
Course / Training Format
After successful enrolment, learner will get access to ILC Moodle, where all the study material / Course Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime.
Course Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
All test(s) / Assessment(s) are online and are taken either through or after the course, these are included in the course price.
Duration
The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.
Learners will have access to their Course via ILC Moodle for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.
Certificate
Upon successfully passing the Final Assignment(s) / Final Test Learner needs to pay for Certificate of Completion from ILC either in PDF format or Hardcopy.
Certificate of Completion (PDF format) = £27
Certificate of Completion (Hardcopy) = £35 + postage charges £9
Requirements
Students seeking to enrol for this course should meet the following requirements;
- Basic knowledge of English Language & Basic Computer Skills
- Be age 16 years or above
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
