Concierge - CPD Certified

Planning, preparing, and organising is a time-consuming and exhausting activity. You must have encountered situations where you would have assumed that someone else would have done everything for you. And a concierge is a person who does these works for the client.

The duties and scope of the concierge have evolved over time. A concierge is a person or a company that specialises in providing VIP clients with personal assistance such as transportation, travel booking, household management, vacation planning, appointments with physicians and trainers, and lifestyle management.

Concierge staff subcontract the necessary services to their clients and save them time, effort, and energy. In exchange, they charge varying fees to their clients, and the price changes depending on the amount of service they provide.

Courses included in this bundle

• Course 1: Concierge
• Course 2: Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training
• Course 3: Catering Management
• Course 4: Complete Customer Service and Communication Skills
  

Learning Outcome

• After completing the course, you will be able to:
  
• Understand the concierge service and the different types available
• Describe Principles for a Concierge Service Business
• Explain delivery customer service
• Understand the emergency measures for a hotel concierge

Key Features of this Concierge Bundle :

• CPD Accredited Concierge course
• 4 Instant e-certificate available
• Fully online, interactive course with audio voiceover
• Self-paced learning using smart devices, from anywhere in the world

Course Curriculum:

**Concierge**

• Module 01: Understanding the Service
• Module 02: Types of Concierge Services
• Module 03: Necessary Skills
• Module 04: Principles for a Concierge Service Business
• Module 05: Delivering Customer Service
• Module 06: Concierge Work Environment and Etiquettes
• Module 07: Emergency Measures for a Hotel Concierge

Certification

After studying the Concierge complete training, you will be able to participate in the course assessment, which is included in the Concierge course. After completing the assessment, you can claim all courses pdf certificates for free. Hard Copy certificates need to be ordered at an additional cost of £8.

This concierge course does not require you to have any prior qualifications or experience.

• Anybody who is interested in hotel management.
• Anybody who wants to know about customer service.
• Anybody who intends to work in leisure facilities
• Anybody who has the desire to make hotel stays memorable
• Anybody who wants to be part of the tourist industry

This was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Participating in this training may lead to potential opportunities for taking a role as a :

• Concierge
• Hotel manager
• Caretaker
• Hospitality team member
• Hotel receptionist

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included