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Concierge and Hospitality Management - CPD Approved Training
Cambridge Open Academy

CPD Accredited | Interactive Learning Materials | Gift: PDF Certificate + 1 Free Course | Lifetime Access | Updated 2025

Summary

Price
£25 inc VAT
Study method
Online
Duration
5 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
20 CPD hours / points
CPD What's this?
Certificates
  • Certificate of Completion (PDF) - Free
  • Certificate of Completion (Hard Copy) - £9.99
Assessment details
  • Mock Exam & Final Exam (included in price)
Additional info
  • Tutor is available to students

Overview

**2 in 1 Concierge and Hospitality Management - CPD Approved Training bundle**

Did you know that the hospitality management industry in the UK is thriving, with an estimated 3.2 million jobs in this sector? If you're looking to enter or advance your career in this dynamic field, our CPD Approved Concierge and Hospitality Management training is the perfect stepping stone. Comprising seven comprehensive modules, this course delves deep into the world of hospitality, equipping you with essential knowledge and skills to excel in this ever-evolving industry.

Learning Outcomes:

  • Gain a profound understanding of the service industry's intricacies.
  • Identify various types of concierge services and their applications.
  • Develop necessary skills vital for excelling in a concierge role.
  • Discover the fundamental principles underpinning a successful concierge service business.
  • Master the art of delivering exceptional client service.
  • Acquire essential knowledge about concierge work environments and etiquette.
  • Learn how to handle emergency situations effectively within a hotel concierge context.

This Concierge and Hospitality Management - CPD Approved Training Bundle Consists of the Following Courses:

  • » Course 1: Hospitality - Concierge
  • » Course 2: Hospitality Management Level 2

Certificates

Certificate of Completion (PDF)

Digital certificate - Included

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99

Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, international students have to pay £19.99 for the shipment to their designated address.

Assessment details

Mock Exam & Final Exam

Included in course price

CPD

20 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Embark on a journey into the heart of the UK's flourishing hospitality industry with our CPD Approved Concierge and Hospitality Management training. This course, divided into seven modules, covers everything from the core principles of concierge services to the intricacies of emergency management within the hotel sector. You'll explore the diverse facets of this field, empowering you with knowledge that's not just theoretical but practical and applicable.

Whether you're a budding professional or an industry enthusiast, this course offers an unparalleled opportunity to expand your horizons in hospitality management. Dive into the world of exceptional service, customer care, and the art of creating memorable guest experiences. Join us today to elevate your career in this vibrant industry!

Course Curriculum:

  • Module 01: Understanding the Service
  • Module 02: Types of Concierge Services
  • Module 03: Necessary Skills for Any Concierge
  • Module 04: Principles for a Concierge Service Business
  • Module 05: Delivering Client Service
  • Module 06: Concierge Work Environment and Etiquettes
  • Module 07: Emergency Measures for a Hotel Concierge

Who is this course for?

  • Aspiring hospitality professionals
  • Individuals seeking career advancement in the hospitality sector
  • Hotel management trainees
  • Concierge service enthusiasts

Career path

  • Concierge / Front Desk Officer – £18k–£28k

  • Hotel Manager – £30k–£50k

  • Guest Services Coordinator – £20k–£35k

  • Hospitality Supervisor – £22k–£38k

  • Events & Hospitality Planner – £25k–£40k

  • Hospitality Operations Manager – £28k–£45k

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Hospitality, Concierge
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