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Communication in the workplace

Itec training solutions Ltd

Summary

Price
£626 - £707 inc VAT
Study method
Online + live classes
Duration
1 day · Full-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Overview

Whether it's writing an e-mail that will get read, making a difficult telephone call or getting your point across in a meeting or presentation, good communication skills are even more essential in today's organisation, where time is money that none of us can afford to waste.

This practical, London based, one-day communication skills course will help you communicate more efficiently and effectively in your workplace with your colleagues, senior management and clients.

Want us to deliver this course at your organisation? Contact us for a bespoke quote.

Description

During this communication course you will cover the principles and practices of effective business communications including:

  • how we communicate
  • how communication works
    o in our organisations
    o the problems and pitfalls of poor communication
  • the importance of two-way communication
    o speaking and listening
    o the lost art of listening
    o being heard
  • what to say and how to say it effectively
    o objective led communication
    o clarifying your aims
    o developing your messages
    o written communication skills
  • choosing the most effective communication route
    o email
    o telephone
    o face to face
    o meetings
    o presentations
  • assertive communications
    o say what you mean and mean what you say
    o the value of verbal and non-verbal communications
  • communicating with impact
    o personal impression management
    o presenting a positive image
    o body language

The course also includes a year of free support from your trainer.

This course takes place at the Centre's Central London training suite with easy access to tube and mainline rail stations.

Who is this course for?

The course is for anyone whose wants to improve their written and face to face business communication skills. It is of equal benefit to junior and middle management who wish to brush up on existing techniques and learn new skills. This course would also be beneficial to those working at an administrative level who aspire to greater confidence in their communication.

The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

Requirements

There are no requirements for this course.

Career path

This course will help improve your business communication skills and confidence in communicating at all levels.

Questions and answers

Certificates

Certificate of completion

Digital certificate - Included

Reviews

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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