Civility in the Workplace Training – Online Course – CPDUK Accredited

Civility in the Workplace Training - Online Course - CPDUK Accredited.

Welcome to our online Civility in the Workplace training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

While a training course on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it is losing out on fundamental social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this online training course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practise civil behaviour, as well as different ways organisations can systematise civility in the workplace will also be discussed. The benefits of civility in the workplace are countless and will pay off immensely in every aspect of your job.

Certificate duration: 2 years

Entry requirements: No entry restrictions

Recommended prerequisites: N/A

Assessment type: End of course assessment

Assessment pass mark – 80% needed to pass and gain a CPD certificate

Cost(s) of assessment and certification – All costs included in the course price

Awarding/Accrediting body – CPD Certification Service (CPDUK)

Civility in the Workplace Training - Online Course - CPDUK Accredited.

Course aims

To address the growing problem of incivility in the work setting, this online Civility in the Workplace training course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practise civil behaviour, as well as different ways organisations can systematise civility in the workplace will also be discussed. The benefits of civility in the workplace are countless and will pay off immensely in every aspect of your job.

Learning outcomes

The learning outcomes of this online Civility in the Workplace training course are to:

• Define civility, understand its causes, and enumerate at least three of its behavioural indicators
• Understand the costs of incivility, as well as the rewards of civility, within the workplace
• Learn practical ways of practising workplace etiquette
• Learn the basic styles of conflict resolution
• Learn skills in diagnosing the causes of uncivil behaviour
• Understand the role of forgiveness and conflict resolution
• Understand the different elements of effective communication
• Learn facilitative communication skills such as listening and appreciative inquiry
• Learn specific interventions that can be utilised when there’s conflict within the workplace
• Learn a recommended procedure for systematising civil behaviour within the workplace.

What is civility in the workplace?

“Civility is a collection of positive behaviors that produce feelings of respect, dignity, and trust. Most people value civility. They want to treat one another how they themselves want to be treated.

But sometimes, things get in the way. External pressure — the pressure to produce results no matter what — can act like a bug in the operating system. Otherwise, civil people can “malfunction,” behaving in ways they never would otherwise; treating one another in ways that are dismissing, discounting, and demeaning“

Why is this online Civility in the Workplace training course essential?

Civility is essential for workplace morale and productivity. To be in an emotionally draining environment for at least seven hours a day takes a toll on an employee. As a supervisor becomes aware of the effect it is having on the workplace, he/she can implement measures for a healthier work environment. Employees must understand to attack problems, not people.

What is covered in this course?

This online Civility in the Workplace training course includes the following:

• Module One: Getting Started
• Module Two: Introduction
• Module Three: Effective Work Etiquette
• Module Four: Costs and Rewards
• Module Five: Conflict Resolution
• Module Six: Getting to the Cause
• Module Seven: Communication
• Module Eight: Negotiation
• Module Nine: Identifying Your Need
• Module Ten: Writing a Civility Policy
• Module Eleven: Implementing the Policy
• Module Twelve: Wrapping Up

Civility in the Workplace Training - Online Course - CPDUK Accredited.

This online Civility in the Workplace training course is suitable for those who want to improve their professional business cultural sensitivity and diversity awareness.

Civility in the Workplace Training - Online Course - CPDUK Accredited.

Learn anywhere, anytime on any device

You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.

Our courses utilise responsive design features, making them available on any device of your choice.

Civility in the Workplace Training - Online Course - CPDUK Accredited.

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.

Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).

Civility in the Workplace Training - Online Course - CPDUK Accredited.

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Certificate of completion

Digital certificate - Included