Call Center Training Course

Call Centre Training

Overview of Call Centre Course - 10 CPD Points

Call Centre Training

Call Centre is centralised place to deal with calls, mostly for telemarketing or for customer services. Certificate in Call Centre training course is designed by professionals to equip the learner with all the essentials for call centre.

Business Process Outsourcing agency or Call centres provide telemarketing services and customer care services. An employee working in a call centre would be responsible to assist customers or to make calls to sale product or service. The sole purpose of this call centre course is to provide information to learner about call centre that how call centre works, what are the roles of employees in call centre.

Moreover, this call centre course is not only limited to working at call centre rather it equips the learner with communication skills. Call centre skills are important in terms of enhancing communication skills over call.

Additionally, this call centre course will feed the learner with strategies and skills to progress in call centre field whether selling products/services or attending calls and providing customer services.

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This call centre course will help the learner to improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers, so this is taken care in call centre training.

Call Centre Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance in call centre domain. This call centre training will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used in this call centre course to make sure the participants are reaching their potential, and to keep their skill-set at a high level. Furthermore, this call centre course is very engaging. The course content of call centre training certificate is easy to access.

This call centre course is very beneficial if you want to give boost to your call skills, or planning to work as a customer service representative in a call centre. If a learner is already working in a call centre then this call centre course will help the learner to increase his/her level of understandings related to call centre and to equip more skills needed to progress in call centre career.

Go, grab this call centre certificate.

Call Centre Course - 10 CPD Points

Why you choose us

The following is included in call Centre course for online study with Inspire London College(ILC).

1. Courses / Training that best suit to Work Experience, Knowledge and Skills
2. Self-paced Training/Courses to continue working while studying
3. Self-Paced Courses to get free from the deadlines
4. Course materials that include Training Manual, Mock Quizzes and Case Studies that challenge you to apply your knowledge that can be in PDF, Microsoft Word, Excel, PowerPoint format.
5. Assessment resources accessible through our online Moodle 24/7.
6. A professional one-to-one tutor to provide all-inclusive assistance throughout the course by online.

Learning Objectives

Key Learning Objectives of Call canter Training course is:

• Define and understand call canter strategies.
• Identify different types of buying motivations.
• Create SMART Goals.
• Familiarize myself with strategies that sharpen effective communication.
• Use proper phone etiquette.
• Set benchmarks.

Course Outline

To achieve Call Centre Training Certificate learner must have to achieve Mandatory Modules with Inspire London College.

Modules Outline

• Topic 1: The Basics of Call Centre
• Topic 2: Phone Etiquette - Call Centre Etiquette
• Topic 3: Tools at Call Centre
• Topic 4: Speaking Like a Star
• Topic 5: Types of Questions
• Topic 6: Benchmarking
• Topic 7: Goal Setting
• Topic 8: Key Steps
• Topic 9: Closing

Course / Training Format

After successful enrolment, learner will get access to ILC Moodle, where all the study material / Training Manual will be available. Moodle can be accessed 24/7 anywhere, anytime.

Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.

The Test (MCQ’s) will be based on modules of Training Manual.

Assessment

After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the Test in the case of not being successful at first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).

All test(s) / Assessment(s) are online and are taken either through or after the course, these are included in the course price.

Duration

The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via for Moodle up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

Certificate

Upon successfully passing the course, Learner needs to pay for CPD Accredited Certificate of Completion either in PDF format or Hardcopy From ILC.

CPD Accredited Certificate of Completion (PDF format) = £29

CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges £15 = £55

Without any prior knowledge of Call Center the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Call Center can take the course. There are no specific deadlines for admission, and you can enrol anytime on this course.

There are no precise requirements for Call Center Training Certificate as no prior knowledge and experience of Call Center is required.

Students seeking to enrol for this call Centre training course should meet the following requirements;

• Basic knowledge of English Language & Basic Computer Skills
• Be age 16 years or above

After completing the course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - £29

Certificate of completion

Hard copy certificate - £40