Business Communication Best Practices Course

Discover why 90% of the face to face communication has nothing to do with speaking!

You are in a business meeting with a potential customer and he suddenly puts one palm on his nape. What does it mean? How do you take this? What do you say? What do you do?

This is just one gesture from many others that people use on a daily basis when they communicate. How many of us really understand the true meaning of this gesture?

The vast experience of the communication experts with whom we’ve worked on this business communication online course proved that the way we communicate non-verbally is much more important than what we communicate through words.

And this because around 90% of the face to face communication is done through our body posture, gestures, facial expressions, touches and so on.

Do you want to understand what others think about you even when they don’t say a word? Do you want to know if they lie or tell the truth? Do you want to know how to use in your favor the little non-verbal leakages of your interlocutors? We suppose you do.

This is the reason why we’ve gathered only certified knowledge and endorsed business communication techniques based on years of valuable experience in communication and we share it with you through this business communication online course.

Besides the secrets of the non-verbal communication, in this online course you will also discover revealing ways of easily convincing others of doing exactly what you want just by telling them the right words. You will find out how to write with impact and also how to get rid of the fear of speaking in public.

What differentiates the people who always get what they want from those who don’t is their ability to recognize an opportunity when they see it and to take action.

Now you have the opportunity of discovering the communication secrets that can help you getting what you want. Enroll to the Business Communication Best Practices Course and take full advantage of this opportunity!

You will know how to:

• Communicate with the most difficult people you know
• Use the secret that can turn you into the best conversation partner
• Easily approach others using the common ground as the inception point of a memorable conversation
• Defuse any quarrel or tense situation using only a few words but the most effective ones
• Be more convincing when you talk on the phone
• Get rid of the fear of speaking in public and make your speech more persuasive
• Write an effective business letter that sells using the 3A communication technique
• Identify the 7 essential emotions by a quick look on someone’s face
• Become more convincing exercising the winner’s posture
• Properly use the 4 distances according to each situation when you communicate with others
• Build a personal image that conveys confidence, authority, competence and reliability using the right clothes and accessories
• Use the magic words that will open the communication path with each member of your team
• Follow up in an effective way in order to convert your prospects into customers
• Use the 3 most valuable techniques for assessing the customer satisfaction
• Deal with the complaints from the unsatisfied customers
  …and so much more

What do I get from this Business Communication course?

• 186 course pages in a premium business magazine format that you can easily print
• 25 real life examples with extra knowledge from the most experienced professionals
• 22 high quality infographics that help you understand everything easier and quickly
• 36 real cases practical applications with role playing for easily putting into practice everything you learn
• Feedback for every answer and option you choose on the real cases practical applications
• Full Guidance & Support
• Graduation Certificate downloadable as pdf and optionally the printed version

COURSE SYLLABUS

Module 1 - How to Use Communication to Be Successful and Have Better Relationships
1.1. The reasons why good communication is vital as the air that we breathe
1.2. The 6 key elements that enable communication
1.3. Step by step to an effective business communication
1.4. How to break the harshest barriers in business communication
1.5. How to communicate with the most difficult people

Module 2 - The 9 Biggest Secrets for Mastering Verbal Communication
2.1. The 5 essential rules for an efficient communication
2.2. The secret that can turn us into the best conversation partners
2.3. The foundation of a memorable conversation - The Common Ground
2.4. How we can easily cope with disagreements
2.5. The golden reply that helps us defuse any quarrel
2.6. How we can be more persuasive on the phone
2.7. Quick guide to easily make small talk in any circumstance
2.8. How to get rid of the fear of speaking in public
2.9. The magical ingredients of the persuasive speech

Module 3 - How to Write Better in Order to Fulfill Your Goals Every Time
3.1. When we need written communication in business
3.2. What we must know about the written communication that produces results
3.3. The main documents we use in written communication within the company
3.4. How to write business letters that sell using the 3A technique
3.5. The perfect lines for a business letter easy to conceive
3.6. How to know better our business partners by interpreting their handwriting
3.7. What secrets can reveal our business partners’ signature

Module 4 - Know What People Think About You Decoding Their Body Signals
4.1. How we can “read” the others’ eyes
4.2. What conveys the mouth of others about them when they don’t speak
4.3. What are the clues that a head movement can give
4.4. The 7 essential emotions and how to easily recognize them on everyone’s face
4.5. A trio which reveals more than it should: arms, hands and palms
4.6. Legs that speak. How we can learn their specific signals
4.7. How to use body posture to be more persuasive and what is the winner’s posture
4.8. Tactile communication or how we can have a memorable handshake

Module 5 - The 6 Golden Languages of Nonverbal Communication
5.1. Paraverbal language - What is the right voice in business communication
5.2. The language of silence - What are the situations when silence is priceless
5.3. The language of space - What are the appropriate distances between people
5.4. What the language of personal appearance, clothing and accessories says about us
5.5. The language of time - What is the impact of punctuality in business meetings
5.6. What we secretly communicate to others through colors

Module 6 - How to Know More About Others by Analyzing Their Physiognomy
6.1. How to find out how much self-confidence a person has by analyzing their feet physiognomy
6.2. What body physiognomy tells us about how responsible a person is
6.3. Head physiognomy tells us what kind of person we are dealing with

Module 7 - How to Build a Strong Team Communication
7.1. How do you know if you are a member of a simple group or a team?
7.2. The 5 key ingredients of a successful team
7.3. What are the reasons why a team fails and how to avoid it
7.4. The phases in the life of a team and in what phase we can get the best results
7.5. The large corporations’ method to have the most effective team meetings
7.6. How to communicate with the “Omniscient” Linda, “Prize” Lisa and the rest of the team
7.7. How to use feedback to achieve involvement and the 360 degree feedback to progress

Module 8 - How to Communicate With Customers to Win Them Forever
8.1. The practical reasons why communicating with customers is vital for any business
8.2. Follow-up for converting prospects into customers
8.3. The 3 most valuable techniques for assessing customer satisfaction and on what they are based
8.4. How to communicate with customers in negative situations in order to win them forever

Your Benefits

• high-end qualitycourses in a premium business magazine format with engaging and captivating content.
• instant access to up to date valuable knowledge from the industry leading experts, that you can put into practice straightaway.
• clear and concise language easy to understand no matter the complexity of the topic.
• real life case studies with role playing for smoothly putting into practice everything you learn.
• captivating infographics that help you understand everything easier and quickly.
• relaxed course schedule - you are free to organize your time as you wish andyou can learn at your own pace 24/7 from anywhere in the world.
• stress-free assessment methods - you can reattempt the course activities until you’re happy with the results.
• amazing customer service and administrative support from the moment you enroll until you complete your courses.
• certification - instant download your graduation certificate as pdf or get the official printed version.
• accessible learning – for many of our courses you don’t need previous experience or certain qualifications to enroll in.
• user friendly online learning platform – simple and easy to use for everyone.

How long will it take to complete my course?

The course takes 12 weeks and every week we recommend you to spend 3 to 5 hours learning and participating in your course activities, any day and time that suits you best.

How will I be assessed?

You can take all our courses even without being assessed. You decide how much you are willing to engage in your course. However, if you want to receive a certificate of completion, you have to get a pass mark (minimum 5/D) as a result of your participation in the course activities.

After each module, you will participate in real case simulations and practical applications in order to apply what you’ve just learned to actual real life situations. You will receive feedback for every solution you propose.

At the end you will attempt the final assessment in order to finish the course. Because the practical applications are the most important part in the learning process, the final assessment questions are quite easy to answer and the final assessment is only an official requirement, not a stressful exam. You don’t have to pay anything for the assessment.

Full Guidance & Support

When you enroll in a course with BigMainStreet, you will have a Tutor who will watch over your course progress and will send you notifications by phone or email whenever it will be necessary.

This Business Communication Best Practices Course is perfect for:

Professionals who work in a business or corporate environment
Salespeople
Customer Service Representatives
Those who work in, or are interested in working in a management role
People who are part in communications and human resources departments
Team Leaders
Entrepreneurs & Business Owners
Business students
Anyone willing to communicate more effectively and persuasively

No prior knowledge is necessary.

Can I find a job easier by graduating this course?

By enrolling in this course, you will take part in a superior professional training program designed by specialists in their fields and you will get the practical knowledge that will definitely help you differentiate from other competitors when you will apply for a job or for a promotion.

• There is no previous experience or qualifications required for enrollment on this course. It is available to all students aged 18 or over, of all academic backgrounds.

• Basic understanding of English language is required to attend this course.

• You’ll need a computer or tab with an internet connection.

This Business Communication Best Practices Course allows you to fulfill various roles, including:

Public Relations Officer
Administrative Assistant
Communication Department Head
Team Leader
Marketing Manager
Sales Executive
Human Resources Manager
Recruitment and Hiring Manager
Business Development Manager
Social Media Specialist
Business Owner

Currently there are no Q&As for this course. Be the first to ask a question.