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Telephone Etiquette Course

Blue Mountain

Summary

Price
£150 inc VAT
Or £50.00/mo. for 3 months...
Study method
Online
Duration
Self-paced
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free

Overview

Telephones are usually the frontline of customer service and the meaning of telephone etiquette can sometimes be difficult to describe, but it is something that is crucial to upholding great communication, inside and outside of the office.

Good telephone etiquette will help you to show confidence in a challenging situation, or on the receiving end of an angry or rude caller, you will get an insight into effective tips to handle any telephone conversation, which way it flows.

By improving how you communicate on the telephone and enhancing basic communication skills, you will improve on almost every aspect of their career, whether the connection is Skype, teleconference platforms or mobiles.

Course media

Description

KEY LEARNING POINTS

In this course, you will learn:

  • Aspects of phone etiquette
  • How to use proper phone language
  • How to eliminate phone distractions
  • Handling inbound calls
  • Making effective outbound calls
  • How to handle rude or angry callers
  • Handling interoffice calls and voicemail messages
  • Methods of training employees
  • How to correct poor telephone etiquette

ADVANTAGES OF THIS COURSE

  • Learn how to handle any telephone conversation, no matter what way the conversation flows
  • Transferable phone skills that can be taken into any organisation in any industry
  • Implement your knowledge as soon as you’ve finished the course
  • Have a positive influence on your organisation
  • Defuse difficult situations and customers

UNITS OF STUDY

  • Getting Started
  • Aspects of Phone Etiquette
  • Using Proper Phone Language
  • Eliminate Phone Distractions
  • Inbound Calls
  • Outbound Calls
  • Handling Rude or Angry Callers
  • Handling Interoffice Calls
  • Handling Voicemail Messages
  • Methods of Training Employees
  • Correcting Poor Telephone Etiquette
  • Wrapping Up

Course completion certificate included.

Requirements

Compatible with Windows, Mac, iPhone, iPad and Android devices.

Learn anytime, anywhere!

Questions and answers

No questions or answers found containing ''.

Sarah asked:

Is this course voiced or just a written presentation ?

Answer:

Hi Sarah, Thanks for contacting us. Please note this will be written lessons that will cover below topics: Getting Started Aspects of Phone Etiquette Using Proper Phone Language Eliminate Phone Distractions Inbound Calls Outbound Calls Handling Rude or Angry Callers Handling Interoffice Calls Handling Voicemail Messages Methods of Training Employees Correcting Poor Telephone Etiquette Wrapping Up Hope this helps. Regards, Mary Jane

This was helpful. Thank you for your feedback.
David asked:

Is there an additional certification fee for this course

Answer:

Hi David, Thank you for contacting us. We would like to inform you that we don't provide the official exams with the course. Regards, Jason

This was helpful. Thank you for your feedback.
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Certificates

Certificate of completion

Digital certificate - Included

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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