Practical Training for Professionals
Add to basket or enquireEnquire now
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry- Virtual Training - Overview
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry- Virtual Training - Timetable
9.30-10.00: Coffee and Intro. What makes customer service amazing?
10.00-10.30: The essentials of advanced customer service and how to deliver them in the leisure industry.
10.30-11.15: Product knowledge. The backbone of amazing customer service.
11.15-11.30: Coffee break
11.30-12.15: Don’t ignore your competitors. Stay ahead of the game and how to implement it.
12.15-12.45: Advanced communication skills. The WOW factor.
13.45-14.45: Inspiring our colleagues and employer. How can we get everyone involved? Case studies. Let’s do it their way.
14.45-15.45: Sales is everyone’s business in customer service.
15.45-16.45 Complaint handling strategies. How to get customer feedback that makes the difference.
Finish. Now let’s do it! Action Plan.
Questions and answers
Currently there are no reviews for this course. Be the first to leave a review.