Skip to content

Advanced Customer Service for the Tourism, Leisure and Hospitality Industry- Virtual


Practical Training for Professionals

Summary

Price
£336 inc VAT
Study method
Online + live classes
Duration
1 day · Full-time
Qualification
No formal qualification
CPD
5 CPD hours / points
Additional info
  • Tutor is available to students

Add to basket or enquire

Overview

Advanced Customer Service for the Tourism, Leisure and Hospitality Industry- Virtual Training - Overview

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.

CPD

5 CPD hours / points
Accredited by Approved By Law society

Description

Advanced Customer Service for the Tourism, Leisure and Hospitality Industry- Virtual Training - Timetable

9.30-10.00: Coffee and Intro. What makes customer service amazing?

10.00-10.30: The essentials of advanced customer service and how to deliver them in the leisure industry.

10.30-11.15: Product knowledge. The backbone of amazing customer service.

11.15-11.30: Coffee break

11.30-12.15: Don’t ignore your competitors. Stay ahead of the game and how to implement it.

12.15-12.45: Advanced communication skills. The WOW factor.

12.45-13.45: Lunch

13.45-14.45: Inspiring our colleagues and employer. How can we get everyone involved? Case studies. Let’s do it their way.

14.45-15.45: Sales is everyone’s business in customer service.

15.45-16.45 Complaint handling strategies. How to get customer feedback that makes the difference.

Finish. Now let’s do it! Action Plan.

Questions and answers

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

FAQs