Advanced Customer Service for the Tourism, Leisure and Hospitality Industry- Virtual
Practical Training for Professionals
Summary
- Tutor is available to students
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Overview
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry- Virtual Training - Overview
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
CPD
Description
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry- Virtual Training - Timetable
9.30-10.00: Coffee and Intro. What makes customer service amazing?
10.00-10.30: The essentials of advanced customer service and how to deliver them in the leisure industry.
10.30-11.15: Product knowledge. The backbone of amazing customer service.
11.15-11.30: Coffee break
11.30-12.15: Don’t ignore your competitors. Stay ahead of the game and how to implement it.
12.15-12.45: Advanced communication skills. The WOW factor.
12.45-13.45: Lunch
13.45-14.45: Inspiring our colleagues and employer. How can we get everyone involved? Case studies. Let’s do it their way.
14.45-15.45: Sales is everyone’s business in customer service.
15.45-16.45 Complaint handling strategies. How to get customer feedback that makes the difference.
Finish. Now let’s do it! Action Plan.
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This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.