Average Application Manager salary in the UK

Application Support AnalystLocation: Gerrards Cross Salary: £32-37K plus excellent benefits packageOur client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.Key RequirementsWe are seeking a technically proficient and service-oriented support analyst who thrives in a fast-paced, high-pressure environment. The ideal candidate will be comfortable prioritising their own workload, solving complex problems autonomously, and communicating clearly with non-technical users.Essential:Minimum 2 years' experience in second-line support, ideally covering 1st to 3rd line support in a lean teamStrong experience with technical and application support – including SQL queries, database investigation, and software installationExcellent interpersonal and communication skills – ability to work with doctors, nurses, and healthcare professionals under time pressureHands-on experience with:SQL / databasesWindows operating systemsApplication SupportRemote Access ToolsFamiliarity with ticketing systems – any platform (e.g. Jira, Zendesk, ServiceNow)Must be highly fluent in English, both spoken and writtenMust be able to drive – the office is not accessible by public transportMust live within 45 minutes of Gerrards CrossDesirable:An IT qualification or degree is helpful, but experience will be prioritised over formal credentialsStable employment history – candidates with multiple short-term roles or recent career gaps are unlikely to be progressedRole & ResponsibilitiesThis is a technical, customer-facing role requiring hands-on support of on-premise software systems. You will play a critical part in resolving application and infrastructure issues and ensuring smooth delivery and use of clinical systems across NHS environments.Responsibilities include:Providing 1st, 2nd, and 3rd line support to healthcare customersHandling SQL/database queries, troubleshooting application issues, and performing on-site software installationsManaging and resolving incoming support calls and tickets within SLA timeframesWorking collaboratively with development teams to escalate and resolve more complex issuesMaintaining ticket logs and issue resolution through Jira or similar platformsDelivering user training for new customers and updatesTesting and quality-assuring bug fixes prior to releaseYou will regularly interact with time-constrained clinicians, so clarity, confidence, and patience are essential.BenefitsCompany Pension SchemeOn-site ParkingHealthcare CoverCommission SchemeYou will be joining a team of highly skilled and passionate professionals who value collaboration, autonomy, and continual learning. If you are technically strong, people-focused, and eager to make an impact in healthcare, we’d love to hear from you.

Senior Application Programme ManagerUtilitiesHybrid: 1 day per week in London6 months+ (2 year programme of work)£750 per day In short: We're creating a new tech stack to deliver a new saleable product which will integrate with various systems. This will be purpose built to suit a specific kind of customer and we require an operative at the top level of executive sponsorship to deliver this at programme-level The Programme Manager is responsible for: E2E management of large Business Change programme underpinned by significant software, integration platform set up & configuration and data changes across 20 systems. The Data Workstream will cover Data Migration, Data Platforms and MI/Reporting Delivery through a combination of both waterfall and agile methodologies Accountable for the engagement of IT Operations and Security to ensure smooth transition to BAU Managing multiple stakeholders across Business Units, internal technical teams and technical partners/suppliers Owning the day to day management of a number of projects or workstreams, and the delivery of the agreed progress reporting requirements Overall responsibility for the project(s)/workstreams to their project board(s) or programme boards Overall responsibility for delivery of the project to the agreed standard of quality and within the specified time, cost and risk constraints Excellent stakeholder management skills and strong pro-active leadership is critical, working across a multiple matrix organisations and disparate teams this role requires the ability to manage contractual negotiations, constantly thinking critically and innovatively about responding to risks and opportunities that arise. Having an ability to have a different perspective is essential. Planning Ensures the work priority for the team is aligned with the DTS and Supply Chain Transformation strategy Ensures the Technical workstreams are appropriately planned, ensuring the business and technical dependencies are understood and managed both within the programme and cross-programme, executed and progress monitored Identifies best delivery approach for the technology workstream, using expertise in both Agile and Project methodologies to inform recommendation. Ensures approach sign off by key DTS and BU stakeholders Responsible for the planning and management of the team resources, including the management of resource conflicts and prioritisation of work for the team delivery Contribute and support the creation and management of the function's planning, resource management and budget estimating Financial Responsibilities Financial Planning, responsible for ensuring all Technical activities are budgeted and managed efficiently and cost challenges are achieved Establishes accurate forecast estimates in line with agreed tolerances Monitors and controls resources, revenue and capital costs against the DTS workstream budget and manages expectations of all programme stakeholders Ensures that budgets and forecasts include full delivery of non-functional requirements, tools or build for operability activities Operational Responsibilities Delivery of complex projects, such as: Multiple suppliers Multi-faceted Timeline Budget Chairs the Technical workstream board to gain assurance of the overall direction and integrity of the delivery Ensure that "build for operability" is embedded in the delivery process and that governance and controls are in place to maintain the integrity of the Production Systems in an environment that has a high volume of complex change. Delivery of projects through hands-on planning and management Accountable for execution of the Programme & Project plan, monitoring progress and taking the necessary corrective actions Identification and management of programme/escalate project risks Management of any areas of conflict or issues within the programme Identification and management of the cross-project/programme dependencies Accountable for production of the Programme level plan Definition and management of programme/project critical success factors Definition and implementation of overall project governance structure and provision of clear roles and responsibilities and objectives for the project team and key stakeholders Reporting of progress at agreed intervals to the programme board, advising the board immediately if plan tolerance levels are exceeded and, if appropriate, recommending the termination of the project Ensure smooth transition / implementation of solutions into operation Seeks continuous improvement in the delivery of IS Services and Solutions. Leadership and People Management (or Teamwork) Responsible for effectively managing Technical delivery team performance, producing measurable results for themselves, their team and wider organisation Ensures team has the appropriate level of engagement with the business, developing effective working relationships at the required levels by considering the audience and communicating appropriately Ensures team is focused on achieving results using all resources available from initiation through to delivery and feels comfortable to challenge and be challenged Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.

A leading financial services organisation is on a mission to modernise its technology stack - and we're looking for an experienced Application Support Manager to lead this critical function. Based in London, this is a key leadership role within the Engineering and Technology team. You'll take ownership of core business applications - from SaaS to in-house systems - and ensure their performance, stability, and continuous improvement. What you'll be doing: Lead and develop a growing Application Support teamOwn the support lifecycle of critical business applicationsManage major incidents (P1/P2) and drive root cause analysisImprove monitoring, observability, and performance metricsCollaborate with Dev, Infra, and IT Ops teams for seamless serviceOversee vendor relationships and third-party supportContribute to the transition to modern technologies (Azure, Docker, AKS) What we're looking for: Proven experience in Application Support leadership (preferably in regulated environments)Strong technical background with Microsoft stack (.NET Core, C#, SQL, etc.)Familiarity with modern cloud platforms and observability tools (e.g. Dynatrace, Azure App Insights)Confident in incident management, stakeholder engagement, and service governanceKnowledge of ITIL and a continuous improvement mindsetExcellent communication and team management skills Interested in making a real impact in a tech-modernising environment? Let's talk. Apply now to find out more!