Average Application Manager salary in the UK

An exciting new opportunity is available to join my clients established IT Team, supporting Applications across the business. The successful candidate will ideally have experience with Business Central / NAV, or ERP, either working in an IT support role or as a Superuser for a system. We are looking for a proactive and detail-oriented Application Support Analyst to join our team. This role plays a key part in maintaining the smooth operation of Applications across our group of businesses, supporting system integrations, managing support tickets, and collaborating with internal teams and external suppliers. While prior experience with our applications is beneficial (e.g., Microsoft 365/SharePoint, FileMaker, ERP systems such as Business Central), we also welcome strong problem-solvers with a genuine interest in application support who are eager to learn. Comprehensive onboarding and ongoing training will be provided. This position is based on-site at our Head Office in Poole, Dorset. The role requires a regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed. Key ResponsibilitiesSupport Ticket Management Triage incoming tickets across internal applications (e.g., Microsoft Business Central, Slim4, Warehouse Management Systems, Trade Websites, Product Database, Zendesk). Prioritize incidents based on business impact and user urgency; escalate when required. Highlight and progress Controlled Change Requests (CCRs) through the agreed process. Log issues with suppliers where appropriate and maintain clear, timely status updatesIntegration Monitoring & Resolution Monitor and action system and data integration errors across group companies (e.g. order imports, shipment/receipt confirmations, stock updates between ERP and WMS, exports/imports between core apps). Investigate root causes, liaise with relevant departments, and oversee fixes. Coordinate with stakeholders to correct data at source and implement guardrails to reduce repetition. Change, CCR & Bug Tracking Log and track CCRs, ensuring scope, approvals, test evidence, and deployment steps are captured. Identify and report defects/configuration gaps; follow through to resolution and post-fix validation. User Support & Testing (UAT) Provide hands-on support to end users across Finance, Operations, and other functions of the businesses. Assis with User Acceptance Testing for code/configuration changes, deployments, and fixes. 3rd Party Support Coordination Raise and manage tickets with suppliers; supply reproducible steps, logs, and clear business requirements. Follow up on unresolved tickets and communicate progress to stakeholders. Documentation & Knowledge Base Maintain up-to-date support documentation, standards, and end-user guides. Curate and publish resources to the internal knowledge base to enable self-service. Knowledge, Experience and Skills requiredRequiredHigh proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams). Understanding of system integrations (data flows, import/export, interfaces, error logs). Strong customer support and communication skills with clear, concise updates. Solid troubleshooting and testing capability; structured, evidence-based problem-solving. Effective time management and prioritisation in a ticket-driven environment. DesirableExperience in an ERP Support role (preferable Business Central/NAV) Hands-on experience with other application support e.g. Microsoft 365/SharePoint administration, FileMaker Familiarity with support/ticketing systems (e.g. HaloITSM, Zendesk). Attributes RequiredCurious, inquisitive and systems-literate. Solution-focused and calm under pressure; strong ownership and follow-through. Collaborative team player across IT, Finance, Operations, and external partners. Diligent in documentation and keen on continuous learning. Proactive in identifying and addressing potential issues before they escalate. Adaptable to changing technologies and business needs. Clear and effective communicator with both technical and non-technical stakeholders. Committed to fostering a positive user experience and continuous process improvement

Application Support AnalystLocation: Gerrards Cross Salary: £32-37K plus excellent benefits packageOur client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.Key RequirementsWe are seeking a technically proficient and service-oriented support analyst who thrives in a fast-paced, high-pressure environment. The ideal candidate will be comfortable prioritising their own workload, solving complex problems autonomously, and communicating clearly with non-technical users.Essential:Minimum 2 years' experience in second-line support, ideally covering 1st to 3rd line support in a lean teamStrong experience with technical and application support – including SQL queries, database investigation, and software installationExcellent interpersonal and communication skills – ability to work with doctors, nurses, and healthcare professionals under time pressureHands-on experience with:SQL / databasesWindows operating systemsApplication SupportRemote Access ToolsFamiliarity with ticketing systems – any platform (e.g. Jira, Zendesk, ServiceNow)Must be highly fluent in English, both spoken and writtenMust be able to drive – the office is not accessible by public transportMust live within 45 minutes of Gerrards CrossDesirable:An IT qualification or degree is helpful, but experience will be prioritised over formal credentialsStable employment history – candidates with multiple short-term roles or recent career gaps are unlikely to be progressedRole & ResponsibilitiesThis is a technical, customer-facing role requiring hands-on support of on-premise software systems. You will play a critical part in resolving application and infrastructure issues and ensuring smooth delivery and use of clinical systems across NHS environments.Responsibilities include:Providing 1st, 2nd, and 3rd line support to healthcare customersHandling SQL/database queries, troubleshooting application issues, and performing on-site software installationsManaging and resolving incoming support calls and tickets within SLA timeframesWorking collaboratively with development teams to escalate and resolve more complex issuesMaintaining ticket logs and issue resolution through Jira or similar platformsDelivering user training for new customers and updatesTesting and quality-assuring bug fixes prior to releaseYou will regularly interact with time-constrained clinicians, so clarity, confidence, and patience are essential.BenefitsCompany Pension SchemeOn-site ParkingHealthcare CoverCommission SchemeYou will be joining a team of highly skilled and passionate professionals who value collaboration, autonomy, and continual learning. If you are technically strong, people-focused, and eager to make an impact in healthcare, we’d love to hear from you.

Join an exciting role as an Application / Operations Support Analyst within the financial services industry. This permanent position in London offers an opportunity to play a key role in supporting technology operations. Client Details The employer is a well-established organisation within the financial services sector. Description Responsibilities and Duties Responsible, along with other operations analysts, for the day-to-day management of the exchange platforms.Provide 1st line application and operational support to connected clients to ensure smooth day-to-day operations.Monitor and troubleshoot application systems to ensure high availability, stability, and performance.Work with other departments (Compliance, Surveillance, Infrastructure, and Sales) to ensure appropriately monitored live operations of all platforms.Support the build-out, configuration, and deployment of new exchange platforms and applications.Take a lead role in technology client support, including platform delivery management, support, and knowledge transfer.Raise, manage, and deploy changes to support the day-to-day running of multiple exchange platforms.Compile and document outage reports for any production incidents once resolved.Be a subject matter expert on the exchange platforms from a technological and operational perspective.Take part in release review meetings and assist with implementing system upgrades and patches.Actively identify, raise, and pursue improvements and changes that will benefit the team and the wider ecosystem.Collaborate with internal teams to resolve technical issues effectively and ensure knowledge sharing.Document processes and create detailed reports for technical issues, resolutions, and operational procedures.Maintain a strong understanding of the financial services industry and its technology requirements.Ensure compliance with relevant regulations, industry standards, and internal policies. Profile Required Skills/Experience Essential Degree level qualification and 3- 6 years of experienceExtensive experience using Unix/Linux serversAbility to write advanced SQL queries and a strong understanding of relational databasesScripting experience e.g. bash/shell, python or similarProficient with Microsoft Excel and other Microsoft Office productsExperience with FIX ProtocolProven use of G.I.T or similarExcellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audienceExperience supporting production applications and demonstrated the ability to understand end-to-end systems and processesExperience of network support and troubleshootingExposure to UK and EU equity markets Desirable Prior experience in a similar roleKnowledge or experience of GrafanaPrevious experience of Binary ProtocolsPrevious experience of the Atlassian suite of productsTCP/UDP knowledge Job Offer Competitive salary ranging from £50,000 to £70,000 per annum.3 days on site in Central London.