Average Application Manager salary in South West London

Location: London WC2A 3PE (Hybrid Working) Salary: £31,453 per annum Contract: Permanent Reports to: Head of Department Purpose of the Role This role is central to ensuring that applications handled by the organisation are evaluated accurately, consistently and in line with defined regulatory standards. You will take ownership of allocated caseloads, supporting expert assessors, coordinating evaluation activity and ensuring all applicants receive a fair, transparent and professional service. You will play a key role in safeguarding the quality and integrity of assessment processes and supporting operational excellence across the wider team. Specialist Applications Casewor… Key Responsibilities Manage and progress individual applications throughout the casework cycle Plan, coordinate and support evaluation meetings, including efficient preparation of documentation and precise minute taking Produce clear, well-structured written reports and correspondence to support decisions Maintain meticulous records and ensure case management systems are up to date and audit-ready Act as a point of contact for applicant enquiries, providing guidance and updates as needed Track and monitor deadlines to ensure service-level expectations are met Support continuous improvement activities and contribute to the review of policies and procedures Attend internal and external meetings as required, representing the department professionally Provide support to senior colleagues during peaks in workload and deputise when required Specialist Applications Casewor… Person Specification Essential Degree-level education or successful track record in a similar role Strong written skills with the ability to analyse, interpret and summarise complex information effectively Excellent organisational capability - able to manage multiple priorities with accuracy and accountability Confident IT user, including databases and Microsoft 365 applications Strong interpersonal skills with the ability to engage and influence colleagues at all levels Experience working in a fast-paced, customer-focused or casework administration environment Ability to work autonomously and use initiative High attention to detail, professionalism and absolute confidentiality Resilient, adaptable and calm under pressure Committed to equality, diversity and maintaining high standards of integrity at work Specialist Applications Casewor… Desirable Experience supporting committees or governance panels Exposure to process improvement, audit or project work Experience within a regulated environment or working with specialist assessors Values & Behaviours The role requires alignment with the organisation's core values, including: Collaboration - working collectively and communicating with honesty Respect - valuing individuals and promoting inclusive behaviours Excellence - driving quality, learning from experience and striving for continuous improvement Specialist Applications Caseworker … Why this role is important You will contribute directly to maintaining rigorous standards that protect public confidence and ensure high-quality professional practice. This is an excellent opportunity for someone who is motivated by purpose-driven work and is looking to advance their career in case management, regulatory operations or governance. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

We have partnered with an Award-Winning Tech Consultancy who are looking for a Application Support Analyst to join their team.Reporting to the 3rd Line Team Leader you will be managing escalated issues as well as identifying, investigating and resolving problems with critical custom healthcare systems that use leading edge Microsoft Azure technologies.Responsibilities· Take responsibility and ownership of assigned incidents and manage through to permanent resolution, communicating professionally to customers· Field and manage technical customer issues via phone, chat, email, and remote web sessions· Ensure the stability, performance and efficiency of complex systems that may not have a GUI· Provide out of hours support on a rota basis. It may also include out of hours shift work· Recommend improvements that enables and drives client performance or cost effectiveness· Engage with Development, QA and Product teams in bringing cases to resolution and providing a voice for our customers· Create technical documentation that can be referenced by peers as formal processes and procedures to follow while completing daily tasks· Leverage AI-driven tools and technologies to advance operational efficiency, automate routine processes, and provide innovative solutions within the 3rd line support environment.Please apply with your most up to date CV

PMO Lead - Front Office Systems Office Location: New Malden Role Objectives Hays are seeking a proactive, methodical and detail-focused individual to join their Front Office Applications team as a PMO Lead within the global Digital and Technology group. This role plays a key part in supporting the successful delivery of technology programmes by ensuring consistent adoption of project standards and accurate reporting. The role acts a bridge between FO Delivery teams, the central Portfolio function and strategic programmes.This will be a central role within an organisation undergoing significant digital change. The role would suit an individual who can work with ambiguity, is solution-focussed, and keen to gain exposure to a large-scale technology transformation. The ideal candidate will be comfortable working across a complex portfolio of Technology initiatives- not leading them, but ensuring they are delivered in line with agreed frameworks and governance. This role includes line management of a junior office manager and requires strong collaboration with internal stakeholders and external partners Key Result Areas: Support governance by maintaining project standards, reporting cycles, and documentation quality across all active initiatives.Coordinate FO project planning and tracking, ensuring schedules, budgets, and dependencies are well defined and maintained in agreed PM tools/templates.Consolidate and report portfolio performance - supporting the production of dashboards, variance analysis, and highlighting key risks and issues for leadership review.Facilitate stage gate and governance reviews, ensuring consistent compliance with delivery frameworks and escalation protocols.Provide guidance to project managers on methodology, templates, and best practice in planning, risk management, and benefits tracking.Monitor resource utilisation and capacity, helping align project demand with available delivery capability.Work with finance and delivery leads to support forecasting, cost tracking, and benefit realisation reporting.Identify and drive process improvements within the PMO to enhance efficiency, consistency, and transparency.Maintain RAID logs and change control registers, ensuring accurate and auditable records across all programmes.Prepare exec-ready reports and updates and work with senior stakeholders to ensure visibility of project health, support prioritisation decisions, and enable informed executive oversight. Candidate Requirements Behavioural Competencies: Builds customer loyalty: Demonstrates an understanding of the customer (internal/external), builds productive customer relationships with integrity and takes responsibility for ensuring customer advocacy.Delivers against operational objectives: Translates strategic priorities into medium-term operational reality for own part of the business, respecting and aligning with the values and managing interdependencies with other parts of Hays.Builds collaborative relationships: Establishes effective relationships with a wide range of stakeholders inside and outside their immediate working environment, valuing the contribution from others and leveraging networks across Hays.Facilitates transformational change: Facilitates the implementation of change and transformation within the workplace by guiding others and helping them adapt is a positive ambassador of change.Demonstrates personal resilience: Highly efficient, has the organisation skills to manage a diverse range of tasks and see work through to completion, in a timely manner, ensuring deadlines are met. Able to cope well with pressure, deals constructively with setbacks. Technical Competencies and previous experience: 5+ years' experience in information technology and working within a delivery focused PMO function.Agile and adaptable, can effectively manage change.Highly proficient with excel, and PowerPoint.Proven experience within a PMO function in a technology team.Demonstrated track record of successful delivery oversight for system implementation, upgrades and integrations for large projects and small changes.Experience of 3rd party vendor delivery of project servicesExcellent numeracy, communication and interpersonal skills.Experience of working cross-culturally in a global What you will get in return This is a truly unique opportunity to work in the strategic function of the Hays group business and collaborate with senior leaders to help shape tomorrow together. In addition, Hays group offer: Competitive compensation and reward packageStimulating and rewarding work at a time of significant organisational change.An inclusive culture built on rewarding success and the opportunity to influence your future career path.Flexible hybrid working patterns.Broad range of employee wellbeing initiatives and benefitsCommunity of internal support networksPaid volunteering day for all employees under our Working for Your Tomorrow Initiative Life at Hays presents the opportunity for growth, varied career paths, exciting challenges and a culture of inclusion that celebrates diversity. As a committed Disability Confident employer, if you're thinking of a new tomorrow for your career, whatever your background, let's work together to create it! At Hays, we share a passion for creating a culture where there are opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career with us.