Salary: £40-50k depending on experience Working hours: 8am - 5pm, Monday to Friday Start date 1st October 2024 About the role KG Electrical are looking for an Operations Manager. The successful candidate will take a lead role within the company, getting involved to ensure a seamless experience for customers and colleagues. You will manage the day-to-day functioning of the business, keeping the company efficient and productive. This includes liaising with engineers/contractors/suppliers to ensure the company is able to complete projects on time and also engaging with existing customers and potential customers to organise jobs/appointments/estimates/site visits etc. Main responsibilities: Contribute to the company’s continual improvement and development, bringing forward thinking ideas for discussion Customer service Be first point of contact for clients, building professional and warm relationshipsProvide estimates to clients where appropriateLiaise with clients to ensure job progressionInvoice clients following completion of jobs or stages within jobsLook for business development opportunities with existing customersEnquire for reviews and access to take professional photosDeal with queries/complaints as they arise Logistics and office management Answer phones, providing customer service support and serving as gate keeper to ensure only essential calls reach the DirectorManage the Director’s diary for appointments, site visits etc.Book/schedule training days/appointments/visitors etc.Manage the office team members Procurement Oversee the necessary procurement for the companyLiaise with wholesalers to procure materials for jobs / stockCommissioning of external contractors / suppliers / support team Engineers Be first point of contact for engineersOrganise logistics of jobs for all engineersEnsure engineers provide job notes in a timely manner People Management Support the recruitment/retention of onsite engineersOnboarding new members of staff to ensure they settle into their role quicklyLead the staff appraisals/review processActive participation in our social events to ensure you are a key part of the team Business Development and Marketing Create or recommend target marketsApproach potential clientsBuild relationships with potential clientsLiaise with external companies as required during marketing programsLiaise with photographer for access to sites for photos of the works Compliance Organise all reoccurring accreditations - CHAS/NICEICLiaise with external H&S company as requiredCompletion of test certificates on Easy CertNotifications of works to NICEICAnnual insurance renewals process for the company. About the company At KG Electrical, we pride ourselves on being more than just qualified, accredited, and experienced local electricians. Our distinguishing factor? A genuine commitment to our customers, a hallmark of our service for over a decade. So, what sets us apart? It’s our down-to-earth approach, rooted in meaningful communication to truly understand your needs. With the end goal always in sight, we draw upon decades of hands-on experience to provide tailored solutions that work best for you. We believe in transparent communication, freely sharing our technical expertise so you grasp the 'how’ and 'why’ behind our recommendations. Moreover, our up-to-date knowledge of regulations ensures your long-term safety and peace of mind, minimizing risks and unexpected costs. When it comes to lighting and electrical designs, we strive for perfection, harmonizing beauty with functionality. Our meticulous approach guarantees that all electrical work is executed to the highest standards, leaving you with lasting quality and satisfaction. Company values: 1. To lead from the front 2. To be responsible for yourself and your actions 3. Execute works with integrity 4. To collaborate as a well-oiled team 5. Treat each working site as if it was our own home. About you Essential 1. Experience in logistics and / or operations 2. Ability to work under pressure & to multitask 3. Proven skills in problem solving 4. An ability to adapt and drive organisational change. 5. A team player who can collaborate comfortably with a range of people 6. Strong interpersonal skills with an immaculate telephone manner 7. Detailed orientated and a meticulous approach to all tasks 8. Comfortable using and learning technological tools; a proficient user of the MS office suite 9. Driving license Desirable 1. Experience in the electrical or construction industry 2. Experience in a similar role at another company 3. Experience in a management, supervisory or HR role 4. Experience in marketing including editing Wordpress websites, Google My Business 5. Experience using a CRMs or Database To apply for this role, please click the button below to reach the application portal. Please upload your CV and cover letter setting out why you would be the ideal person for the role.
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