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Workshop Technician

Workshop Technician

Posted 14 May by ACS Recruitment Solutions Ltd Easy Apply Ended

Workshop Technician

Hours: Full Time

Salary: Competitive

Purpose of Role:

My client is recruiting to fill an existing technician position within their Dublin workshop. You will be part of a team responsible for managing the repair of devices returned to the workshop by customers. You will communicate with the customers via telephone, e-mail or face to face where necessary. Additionally, pre-delivery inspection of devices will be undertaken by the you and the team.

Principal Duties and Responsibilities:

- Provide technical support to customers (technical and non-technical), field service engineers, clinical support and the sales team.

- Attendance at internal and Manufacturer's training courses. This may require a number of days travel outside of the country annually.

- Liaise/communicate with suppliers in order to help resolve problems or report incidents/issues which require manufacturer input.

- Stock management and administrative tasks.

- Forming part of the workshop team, be responsible for the completion of tasks allocated, using the processes and procedures recommended by the original manufacturer.

- Ensuring all activity is recorded on the Service Management system.

Role Requirements:

- You will have a third level qualification in either biomedical engineering, electronics, electrical engineering or applied science.

- Good computer skills, with a working knowledge of Microsoft Outlook, Word and excel.

- Must be able to work on own initiative, but also work well in teams.

- Previous experience in a customer support role would be advantageous.

- Good communication and interpersonal skills, both verbal and written are essential

- Ability to understand and follow manuals, work instructions and related information

- Ability to understand, implement and maintain the quality standards set by both the client and the equipment manufacturer.

- Whilst not essential, knowledge of basic computer technology and networking would be advantageous.

Reference: 35130491

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