Landar Limited is a specialist automotive solutions company that provides outsourced management and administrative support services to the automotive industry. Landar is proud to be different and has a company culture of always putting the customer first. We believe that every customer has the right to an exceptional customer service experience and we always strive to provide this - no matter what it takes.
Job Title: VOR Manager
Hours of work:40 hours but needs to be willing to work flexibly will include Out of Hours duty management cover 1 week in 4
Salary Banding: £28k to £32k per annum
We are looking for an experienced People Manager who has the proven ability to improve individual and team performance in order to deliver exceptional customer service and an exceptional ability to build and maintain strong positive relationships.
Protecting the customer experience and our business is our highest priority and your experience will allow you to contribute to continuous improvement schemes so we can continue to deliver the very best experience.
Brief summary of duties and Responsibilities:
Lead and develop a team through coaching and performance management
Analyzing performance reports and identifying trends and required management interventions to drive right behaviours and outcomes
Building strong and positive relationships with the Client Team and other stakeholders in a Client facing capacity
Be the first point of contact for help, support and escalation
Skills and experience required:
Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way, are essential. An understanding of customer/client requirements is also necessary and experience of working on-site with the Client would be a significant advantage.
You must be able to work well under pressure and deal with stressful situations.
Strong leadership skills, including effective time management, prioritising and delegation, are required. You must be able to lead, coach, inspire, support and motivate your team, and always seeking to improve best practice.
- Customer Service
- Interpersonal Skills
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