Vendor Manager - Shared Services

Posted 8 March by Vodafone

Role Title: Partner Manager

Location: Newbury

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.

As we evolve into a truly digital company, Vodafone Group Technology spans across the entire Vodafone footprint and drives our technology advancements, to enable us to be the best and most secure in unified communications. We empower our consumer and enterprise customers to be confidently and securely connected. Our unique capabilities create the best voice and data to our customers and continue our advancement in the Internet of Things (IOT), BIG Data, Cybersecurity, Cloud & Hosting, TV and Video. We’re heading to an exciting future – fancy being part of our Vodafone Gigabit growth?

Role Profile:

As a total communications provider, Vodafone Group ensures that multinational organisations are confidently connected across all parts of their business: across their places, things and business assets, but most importantly across their people. Recognized as Frost & Sullivan's Company of the Year for the past two years, we continue to stand out as a leader among European service providers with its compelling communications propositions. Joining as our Partner Manager now has never been a better time to be part of our success.

As a Partner Manager you will control and manage operational performance of Vodafone Technology Shared Services (TSS) in the delivery of services for Vodafone’s Enterprise customers. Facilitate and support engagement between Enterprise Products & Solutions (EP&S) and TSS. Support the end-to-end process, including coordinating demand for Business Case creation and approval, recruitment, onboarding and ongoing services provision. Act as Single Point of Contact (SPOC) for TSS performance optimisation programmes; identify process improvement initiatives in strong collaboration with delivery units, product practices and TSS. Provide management information reporting on size, scope and maturity of TSS within EP&S. Maintain governance documentation & SharePoint.

Key Accountabilities:

Run ongoing operational performance management incl. Shared Services KPI / SLA dashboard, target setting and partner governance (performance reviews); interface with global and local delivery units and Product Practices (Group TES / TES,) and EP&S Practices to drive a consistent partner management processes.

Engage with Practice/Function Heads, Service Owners and SPOCS within EP&S to manage resourcing demands & benefits cases on a monthly basis.

Monitor Shared Services headcount and reconcile forecast costs against actual spend. Provide a single view of the Shared Services footprint within EP&S and drive benefit realisation.

Oversee & drive improvements in the Shared Services onboarding/off-boarding process; providing consistency and first point of escalation within EP&S, leveraging the relationships you have built within both organisations.

Provide Management Information in reports & dashboards to demonstrate the depth & complexity of the relationship between EP&S and Shared Services and support improvements in the working model.

Your Profile:

You will be an experienced Partner Manager with a proven track record of working with Shared Services.


  • Vendor Management experience
  • Partner Performance Management
  • Strong commercial acumen
  • Analytical and critical thinking and project management skills
  • Shared Services Experience
  • Ability to simplify and create transparency
  • Excellent communication and interpersonal skills – confidence and professionalism in working with multinational internal teams; positive attitude and clear can-do mentality


  • Process improvement methodologies (e.g., Lean Six Sigma)
  • PMI or PRINCE II knowledge or certification
  • eTOM, ITIL foundation

What is the key to our success? It’s simple – our people. Across a Global footprint, we believe we’re at our best when you’re at yours. From our diverse workforce, our flexible working policies to our creative work spaces, we embrace a culture of learning and sharing to develop our next stage growth. It’s in our hearts to push forward, to create a better future, to never rest and find new ways that help people communicate.

We are committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded. We respect, value and celebrate our people’s individual differences - we are not only multinational but multicultural too. Our excellent flexible benefits programme allows you to choose what’s right for you. Our Vodafone Foundation gives the ability for our people to give something back. We embrace empowering our people to shape their world. That’s what we mean when we say Power to you.

To discover more about how Vodafone Group leads the way in Diversity & Inclusion and hear our CEO Vittorio Colao talk about how he is listed as one of the top 10 men fighting for gender diversity, please click here

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Reference: 34643062

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