Travel Operations Administrator

Posted 19 March by Pertemps Recruitment Partnership Easy Apply
My client based in Burton are currently recruiting for a Travel Administration Assistant to join their Operational Tours department.

They are leaders within the travel industry and they are currently looking for someone with a passion for travel to join them on permanent basis.

The working hours are 0900-1730 with a salary of £19,500 is being offered with a rise after a successful probation period.

Main Responsibilities

• Communicating with suppliers to confirm tours/bookings/Tour Managers/split groups/transfer guides/extra room requirements

• Checking printed client itineraries, flight sheets and client lists

• Ensuring all correct bookings required are in place

• Completing programme sheets for each tour, including details of bookings and timings

• Booking any extra rooms/transport for TMs

• Meeting deadlines for getting paperwork to TMs

• Ensuring any payments for suppliers have been processed with Finance Department

• Obtaining tour driver/transfer guide contact details

• Contacting TMs to ensure all paperwork received and answering queries, advising of cancellations or alterations to tour

• Answering queries arising from tour, including transport enquiries, client illness and unexpected changes to itineraries

• Problem-solving in the event of coach breakdown, flight delays, lost tickets, etc.

• Dealing with feedback from TMs, including reading de-briefs, discussing any problems that arose that could be addressed from the office

• Providing 24 hour support for TMs and clients, in 1 week blocks for approximately, but not limited to, 6 weeks per year, agreed on a rota basis

• Problem-solving in the event of coach breakdown, flight delays, lost tickets, etc.

Competencies required

• Accuracy and attention to detail

• Good personal organisational skills

• Strong commitment to great customer service, in dealing with clients, Tour Managers and suppliers

• Good working knowledge of Excel spreadsheets, and administrative systems such as Outlook and Microsoft Word

• Must have a passion for travel

If you are interested in the attached role please apply online or send your CV to or call and ask for Jessica.

Reference: 34714198

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