Telecoms/Voice Engineering Manager
At First Data we believe our employees are exceptional people and we invest in their growth by delivering continuous training and development and rewarding benefits for a fulfilling career.
Join First Data as a Voice Engineering Manager in our Global Voice Engineering Team and embark on a career where you will be supporting Enterprise Telephone Services across First Data.
About the Role:
We are currently hiring for an experienced “hands on” Voice Engineering Manager to based in our Basildon Office.
You will be responsible for managing the team responsible for the operations of the company's telephony and contact centre telecommunication environments within a complex multi-location, multi-national, and multi-vendor infrastructure.
The technical scope of the role includes all contact centre technologies including Avaya PBX, carrier connectivity, voicemail, ACD, IVR, Dialer, Call recording, and quality monitoring.
Here at First Data we are always looking for passionate, empowered and innovative individuals to join us. In addition to this we are also looking for the following skills and experience in relation to this role:
- Expertise in Enterprise Telephone Services.
- Proven related technical and business experience.
- Fluent with Avaya PBX and Call Centre platforms such as Call Recording, Dialer platforms, and IVRs
- Strong communication skills and ability manage key stakeholders
- Bachelor’s Degree or equivalent work experience and/or Certifications.
- Has good working knowledge of IT functions and business units.
- Has strong knowledge of business operations, policies and practices.
- Ability to translates the IT strategy into action.
About First Data:
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year.
Whether you are just beginning your career or have many years of experience, First Data can provide you with exciting challenges and opportunities to develop.
Please apply to see how you can take your career beyond with First Data.
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First Data is an Equal Opportunity Employer