Technical Support Administrator

Posted 26 October by ACS Performance
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Job Title:Technical Support Administrator

Working within a team to answer technical questions and issues arising from the day to day activities of company customers via telephone and/or email, as well as assisting in the support of current hardware and software. You will be working on helping customers with programming their data via company software packages, basic fault finding with customers, raising replacement hardware for customers when required through to basic software and hardware training for our customers via phone and/or Microsoft Teams video calls.

Responsibilities:

  • To provide first line phone support both in-house and out of the office on all company products.
  • To create databases and media content for customers and agents for company on board equipment
  • To raise warranty orders direct into company ordering system (AX)
  • To supply basic technical tuition to customers and possibly company staff
  • To produce documentation as required for future reference
  • To work productively with other company staff in the mutual achievement of Company goals
  • Working closely with company customers to ensure all customer requirements are met and in a timely manner

Requirements:

  • Deal with customers on the phone and via email
  • Team player with a pro-active and flexible approach to problem solving
  • Self-disciplined, good planning and organisational skills
  • Excellent communication skills (both written and verbal)
  • Computer literacy in Windows and also Microsoft Office Suite

ACS are recruiting for a Technical Support Administrator If you feel that you have the skills and experience required in this advertisement to be a Technical Support Administrator please submit your CV including an outline of your experience as a Technical Support Administrator It is always a good idea to include a covering letter outlining your experience as a Technical Support Administrator with your application as this will enhance your chances of selection and improve your prospects of landing the Technical Support Administrator role you desire.

Reference: 44488387

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