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Technical Advisor

Posted 16 February by Bridge Recruitment Easy Apply Ended

Job Specifications

  • Dealing with inbound calls, e-mail and mail to provide technical assistance to customers.
  • Delivering advice in a polite, positive and friendly manner over the phone.
  • Problem solving over the phone.
  • Maintain a comprehensive technical knowledge, whilst understanding and promoting the best practice for the use of our products.
  • Working Hours: Monday-Friday 9-5, Saturday-Sunday 11-4.
  • Must be flexible working on a 7 day rota Monday to Sunday.

Essential

  • Excellent Customer Service Skills
  • Ability to work and thrive under pressure
  • Excellent Timekeeping skills
  • Strong work ethic and commitment to the role

Desirable

  • Technical Background
  • Good written comprehension
  • Previous call centre experience (Within 5 years)
  • Good team player but able to self-manage performance

Knowledge/Skills/Abilities

  • Excellent telephone manner
  • Strong verbal and written communication skills
  • A good level of Computer literacy
  • Data Entry

Reference: 34178887

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