- Dealing with inbound calls, e-mail and mail to provide technical assistance to customers.
- Delivering advice in a polite, positive and friendly manner over the phone.
- Problem solving over the phone.
- Maintain a comprehensive technical knowledge, whilst understanding and promoting the best practice for the use of our products.
- Working Hours: Monday-Friday 9-5, Saturday-Sunday 11-4.
- Must be flexible working on a 7 day rota Monday to Sunday.
- Excellent Customer Service Skills
- Ability to work and thrive under pressure
- Excellent Timekeeping skills
- Strong work ethic and commitment to the role
- Technical Background
- Good written comprehension
- Previous call centre experience (Within 5 years)
- Good team player but able to self-manage performance
- Excellent telephone manner
- Strong verbal and written communication skills
- A good level of Computer literacy
- Data Entry