Team Leader

Posted 9 April by Reed Easy Apply Featured
Have you leadership skills?

Are you immediately available for new roles?
Are you able to work in high pressured environments?

If yes to all read on…..

I am working with a marketing agency based in Colchester who are currently looking for a Team Leader to join them. The role will involve assisting the Operations Manager in the overseeing of the companies’ daily operations and being responsible for a team within the contact centre.

What you’ll be doing:

• Assist with management of staff rota and general assistance with the scheduling of resources across all department activities
• Assume specific line management and responsibility for designated team (if appointed one)
• Assist with general recruitment strategy, ensuring all team members are trained and a development plan is put in place, conduct regular meetings to monitor this
• Report on the activities and performance of the team to the Operations Manager
• Identify different ways to improve performance of the team
• Ensure all client reports are effectively completed and a high level of service is provided to the client

Our must haves:

• Minimum of one years’ experience in a Supervisory position, ideally within a contact centre
• Proficient in Microsoft office
• Handling of customer complaints
• Coordinating of staff schedules
• Ability to motivate others
• Delegating of responsibility effectively
• Positive attitude towards work
• Methodical and organised
• Excels within a fast paced environment

Key features/benefits of this role:

• Contact centre is open 7.00am – 7.00pm, Monday – Sunday (candidate will be required to work varied hours over these days for 37.5 hours)
• Permanent
• 30 days holiday including bank holidays

If you are interested in this role please contact Kayla Rose on 01206 840 100 or email: Kayla.rose@reedglobal.com or Emma White on 01206 840 100 or email : Emma.white@reedglobal.com

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34863404

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