Do you have experience of engaging and motivating a team of Administrators? Have you previously worked in a shared service centre? If so, Hudson Office Support have an exciting opportunity for a Team Leader who can lead and develop a team in order to hit KPI's and targets.
You will be responsible for providing a high quality service, managing service issues/failures and taking appropriate action where necessary as well as actively monitoring the overall teams performance. You will also ensure regular communication with your client to facilitate feedback, knowledge share and effectively manage their expectations.
It will be your responsibility to assign work to team members on a daily/weekly basis, ensuring quality standards are met as well as meeting with team regularly to review performance, actively monitor attendance, resolve any grievances and be involved in the induction of new team members.
You will take on the full responsibility for compliance to ensure your team are meeting client service standards. You will also review your own performance against competency framework and identify your own development needs, actively participating in training and development opportunities.
Producing monthly and statistical MI data will also come under your remit which includes reporting any potential variances to expected team performance.
The successful candidate will have previous team leader experience with strong people management skills. You will have the ability to work flexibly within an outsourcing/fast paced environment. To get the best out of your team, you will be engaging, motivational and people orientated.
Candidates who are proactive, can take the initiative and who plan ahead will work well in this environment.
Should you have onboarding experience and/or, HR support services/processing experience you will be looked upon favorably however this is not essential. An understanding of end to end HR functions as well as experience of outsourcing or within a shared service would also be desirable but again not essential.
Apply now to be considered!
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