Student Recruitment and Support Advisor

Posted 7 March by Reed Featured
Do you have experience in Customer service? Face to face or over the phone?

We could have the perfect role for you at The Open University!

Do you want to work for an employer who invests in its people, focusing on learning and development for all team members? You will be povided with a comprehensive 7 week training programme, carried out by The Open Univeristy's very own Team Coach!! Great company benifits and competative pay rates available!

If this sounds right up your street then Reed on to find out more....

The role holder will work within the Student Recruitment and Support Centres, and will help students and prospective students make study choices that will lead to successful progression, qualification completion and customer satisfaction. The key duties are:

1. To be first point of contact for queries from students and enquirers, across all curriculum areas and who have contacted us via a variety of channels. To also make proactive contact with students and enquriers to provide information and support.

2. Where necessary to refer on to other staff with specialist expertise, as part of the Information, Advice and Guidance model, making interactions with The Open University as effortless and seamless as possible. To undertake the associated operational processes.

3. To undertake standard administrative processes as required to support Enquirers and Students and to convert Enquirers into Students.

Reed Specialist Recruitment Limited is an employment agency and employment business

Application questions

Do you have GCSE Maths and English at GradeC or above, or equivelant?
Have you worked in a Customer service role within the last two years?
Are you conjfident with Microsoft Office Package?

Reference: 34631597

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job