Servicing Team Administrative Assistant

Posted 28 February by Momenta Operations Ltd

Servicing Team Administrative Assistant

What's the Role?

Our client, a major life assurance company, is looking for high quality candidates to join the Servicing Team on a major new project. After training, you will be given responsibility for delivering high quality customer service in writing and by telephone in a back-office environment. This is a fantastic opportunity to gain experience with an established firm, in a supportive and fast paced environment, with the scope to learn and develop skills.

Tell Me More

  • Location: Aylesbury
  • Rate: £130 per day (increasing to £150 per day after you have passed probation)
  • Start date: February and March intakes
  • Duration: Initial contract to end of June 2018

Your day-to-day activities will include:

  • Communicating with customers through a range of channels including letters, emails and telephone
  • Dealing with policyholder queries in relation to products that may include savings, investments and pensions
  • Providing clear, accurate and unambiguous responses in line with house style
  • Ensuring that productivity and quality targets are achieved
  • Adhering to regulatory and business requirements

The Benefits for You

You'll be working with a company where you can use existing knowledge and experience to make a difference, as well advance your career and develop new skills. This is a highly visible role on a major project where your contribution will not go unnoticed.

What Knowledge, Skills & Experience We Need

  • Be very comfortable on the telephone (polite, clearly spoken and articulate) and have strong literacy skills as you will also be contacting customers by letter
  • Good listening skills
  • Previous office administration experience
  • Proven customer service experience
  • A good level of numeracy and decision-making skills
  • Have the ability to multi-task between several systems
  • Work autonomously and as part of a wider team
  • Be driven, flexible and able to work to targets.
  • A background in financial services would be an advantage

Next steps:

To express your interest in this opportunity, don't delay; please send click Apply now

Reference: 34272661

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