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ServiceNow Technical Implementation Specialist - ServiceNow

Posted 4 January by Nigel Frank International Ended

ServiceNow Techincal Implementation Specialist - ServiceNow/ITSM/Service Watch/CreateNow/PPM.

Role: ServiceNow Technical Implementation Specialist
Rate: £550-600 per day
Duration: 6 Months
Location: Central London

Nigel Frank International are currently recruiting on behalf of a global organisation for a ServiceNow Technical Implementation Specialist to become part of a new initative to provide process automation and oversight for data production lifecycle from secure data supply to information reporting.

Key skills: ServiceNow, Standard ITSM and Service Watch Modules, CreateNow and PPM.
Additional: Wintel, as well as scripting, such as JSON, Java, Jellyscript, XML, SOAP etc.


  1. Initial setup of 4 x ServiceNow instances.
  2. Define and configure the Security requirements
    1. End Users will require data segregation in a SIAM tower model
    2. Companies and Groups will be hierarchical in a defined structure. This will also define the business service hierarchy mapping from Continent > Country > Group > Supplier > Location
    3. Reporting privileges must be defined to ensure a reporting user can only report on tables to which they have access
  3. User Integration
    1. Replication of user data with the isolated Windows Forest serving the application platform.
    2. Integration with the Single Sign On platform.
    3. Enabling end users to be granted rights to manage their own users - including creating and updating their user records whilst ensuring no visibility of other end user organisations.
  4. Building a greenfield CMDB
    1. Population with data centre components from one data centre with approx. 40 nodes.
    2. Definition of the hierarchy for Business Services - one service for each data supplier plus sub services
    3. Discovery and Service Mapping to keep the CMDB up to date.
  5. IPCC configuration and administration
    1. Configuration of the IPCC services
    2. Service Level Agreements / KPIs
  6. Events - the application platform will need to trigger automated Incident tickets in ServiceNow.
  7. Custom Application development using CreateNow to meet additional requirements for customer interactions.

Experience, Skills Required:

Experience of full project life cycle of ServiceNow ITSM, ITOM and PPM modules, including the following:

  • Significant hands-on expertise with ServiceNow preferably Jakarta.
  • Understanding business needs, documenting and validating User Stories with business sponsors and work stream leads.
  • Experience of creating custom applications using the CreateNow development suite.
  • Substantial experience using Discovery tools in tandem with external data sources to build a comprehensive CMDB, to include manual and automated discovery techniques.
  • Service Mappings - extensive experience using Service Mapping to design and configure business service maps for a top-down view of the infrastructure. Includes design of custom patterns to fit non-standard deployments and custom application architectures.
  • Experience with other ServiceNow modules, including PPM, ITOM and Performance Analytics.
  • Configuration and installation of ServiceNow MID servers in highly restricted environment.
  • Designing and creating Integration with services/platforms such as email, Active directory, Single Sign On, SOAP/REST connectors, Twilio, Event monitoring.
  • Experience with the following: JSON, REST, SOAP, XML, Powershell, VBScript, .Net, Javascript, C#, web services, Jellyscript, AJAX and similar.
  • Providing supervisory and oversight to ServiceNow implementation partner to ensure quality and business objectives are delivered.

For further information, please call Callum Runnegar-Mundy on or email . Additional you can apply to this advert directly.

Required skills

  • Java
  • Scripting
  • Wintel
  • XML
  • JSON
  • Service Now
  • ITSM
  • ServiceNow
  • PPM
  • Service Watch
  • CreateNow
  • Jelly Script
  • SOAP.

Reference: 34143695

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