Service Operations Manager - Machinery

Posted 23 February by Alexander Resourcing

Our client is a leader in their field providing their customers with a range of machinery to help drive their businesses. Alongside the initial sale of the machinery, a key added benefit that they offer is the ongoing service and maintenance of the equipment that they provide.

They are currently looking to appoint a senior figure to their Service division who will hold full accountability for the operational running of the Service department. The role will include responsibility for:

  • The strategic management of the Field based Service Engineering team.
  • The maximisation of Service Engineering resources to drive performance, time efficiencies and bottom line.
  • Setting and managing KPI's throughout the Service department.
  • Identifying opportunities to negotiate improved terms with suppliers.
  • Devising and implementing robust and dynamic plans for the Service team.
  • Forward planning of engineer workload.
  • Management of key customer relationships.
  • Full P&L and budget planning responsibility.

The role would suit someone who is ambitious, enthusiastic and driven with a previous background in the management of teams of remote based engineers. A background the Machinery Service industry would be beneficial.

On offer for the successful candidate is a package comprised of a basic salary of £45-50k + car, bonus and benefits.

Required skills

  • Machinery
  • Operations Management
  • Service Engineering
  • Field Service Engineering
  • Service Operations

Reference: 34547829

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