Service Desk Analyst - Manchester

Service Desk Analyst - Manchester

Keywords: 1st Line Support, 2nd line support, helpdesk support, service desk, ITIL, IT Support, IT Technician, Support Engineer, hybrid.

A brand-new opportunity to join a major UK brand based at their head office in Manchester. We're seeking a 1st Line /2nd Line IT Service Desk Agent to support their innovative operations. Whether you're a newcomer to IT or a seasoned pro seeking new challenges, this role offers an exciting opportunity.

My client really values learning and development, and as such you will be given loads of training and learning and development opportunities so that you have the best possible chance of career progression.

Key Responsibilities:

• Provide exceptional customer service to ensure satisfaction and exceed expectations.
• Handle incidents in accordance with SLAs and KPIs.
• Collaborate effectively within the team.

Requirements:

• Demonstrable experience in a fast-paced environment, prioritizing customer service.
• Strong communication skills, capable of simplifying technical concepts for customers.
• Tech-savvy with a keen interest in IT and problem-solving.

Desired Skills (training provided):

• Familiarity with Active Directory and Windows 10.
• Proficiency in Outlook, various internet browsers, and Microsoft applications.
• Knowledge of ITIL processes, audit, and compliance procedures is advantageous.

We are looking for motivated and ambitious Service Desk Analysts to join an existing team of 10 on a hybrid basis of 2 days from home and 3 in the office.

For further details and to apply, please send your CV to

Keywords: 1st Line Support, 2nd line support, helpdesk support, service desk, ITIL, IT Support, IT Technician, Support Engineer, hybrid.

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