Job Role: Customer Service Officer (Debt Resolution)
Location: Nottingham/Remote Working
Pay rate: £11.79ph (£23,000k)
Hours: 37.5 hours shifts between 9am-9pm
Harper Recruitment Group are proud to be working in partnership with Capital One - one of UK top employers. Our client are expanding and are looking for multiple Customer Service champions to join the Collections department
You will be provided with first class training and all the equipment needed for you to work from home!
What will the role involve:
Supporting customers experiencing financial difficulties via telephone and email
Using effective questioning and listening skills to analyse customers account circumstances
Finding sustainable solutions to customer credit problems
Processing payments and organising repayment plans
Working to industry regulations and compliance guidelines
Providing a high level of customer service at all times
Who are we looking for?
Confident working within a fast paced environment
Proven customer service experience
Excellent communication skills both written and verbal
Previous finance or customer service experience is desired although training is provided
Ability to make make sound judgement decisions
We have multiple opportunities to join this market leader organisation - roles are subject to background checks, start dates available this February!
If you feel you meet all the required specification please submit you CV today for our team to review. Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
- "Call centre" or "Customer service" or "collections"
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