Sales Support Manager

Our client is a global IT service provider on a rapid growth trajectory, aiming for an IPO within 36 months.

Specialising in IT solutions, our client offers end-to-end lifecycle management, from solution identification to deployment, break-fix, and environmentally responsible device recycling adhering to ESG standards.

The Role:

• Lead, mentor, and motivate the sales support team to achieve performance targets.
• Provide ongoing training, coaching, and performance feedback to sales support team
• Foster a culture of collaboration, accountability, and continuous improvement within the team and wider sales team
• Optimize team operational processes and workflows to enhance operational efficiency and effectiveness.
• Drive effective use of sales tools, technologies, and systems to improve productivity and performance.
• Develop and maintain sales support KPIs and metrics to track performance and identify areas for improvement.
• Act as a liaison between sales and operations teams to facilitate smooth handoffs and delivery of services to clients.
• Conduct regular performance reviews and analysis to assess team performance against goals and objectives
• Identify trends, patterns, and areas of improvement to drive informed decision-making and planning

Experience Required:

1. Leadership Skills: Experience in leading teams, setting goals, and driving performance.
2. Sales Support Management: Background in managing sales support teams, providing training, coaching, and feedback.
3. Collaborative Culture Building: Ability to foster collaboration, accountability, and continuous improvement within teams.
4. Operational Optimisation: Experience in optimizing operational processes and workflows to improve efficiency and effectiveness.
5. Utilisation of Sales Tools: Proficiency in driving the effective use of sales tools, technologies, and systems to enhance productivity and performance.
6. KPI Development and Management: Capability to develop and maintain sales support KPIs and metrics for performance tracking and improvement.
7. Interdepartmental Liaison: Experience in acting as a liaison between sales and operations teams to ensure smooth client service delivery.
8. Performance Evaluation: Proficient in conducting regular performance reviews and analysis to assess team performance.
9. Analytical Skills: Ability to identify trends, patterns, and areas of improvement through data analysis.
10. Decision-making and Planning: Experience in driving informed decision-making and strategic planning based on insights gathered.

If you are interested in learning more, apply today.