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Risk Officer

Posted 2 May by Randstad Sourceright Easy Apply Ended
Your role We are looking for an experienced Risk Officer to join a global company in their Leeds office. As a Risk Officer you will assist in developing, maintaining and governing an effective risk framework. You will work with internal and external stakeholders to ensure risks are fully understood and mitigated and where incidents do occur they are effectively managed to resolution.   Your responsibilities
  • Ensure adherence to all Customer Experience standard risk framework policies and procedures through effective governance techniques
  • Support and facilitate Risk Assessment workshops, to ensure risks are effectively identified, described and rated in line with the Customer Experience Risk Framework
  • Support and facilitate joint risk management between Customer Experience client teams and the client focussing on conduct, regulatory and reputational risk from a client perspective
  • Manage the aggregated Risk and Incident Reporting in line with requirements. Create effective reporting packs and analyse trends through the KRIs and other indicators to effectively highlight areas of concern
  • Support or Manage incidents to resolution as required
  • Provide advice and guidance to colleagues and clients in relation to Risk and Incident Management practices as required
  • Providing Governance in respect of the Risk Management Framework for wider risk requirements as appropriate and including control testing
  • Providing challenge across the business to limit risk through the use of effective Risk Profiles, Controls, KRIs and Mitigating actions
  • Support in the internal and external audit where appropriate including assisting in risk impact modelling if required
  • Support Continuous Improvement and Business Growth through an embedded risk culture including through the education and training of colleagues
  • Liaise with other areas as appropriate and assist in the production and management of risk registers where dependencies exist in Customer Experience
  • Carry out investigative activities and process mapping as required where significant risk has been identified within a multiple area/site process to ensure that the process effectively protects the business and potential failure points have been identified and mitigated (e.g. on-boarding change process)
  • Scan for horizon risk relating to Customer Experience and its clients including those emanating from regulatory or other change within our or our clients industry
  • Suggest improvements to processes   What you’ll bring Essential experience:
  • Knowledge of Risk Management and Governance techniques.
  • Excellent Stakeholder / Relationship management.
  • Excellent communication, influencing and negation skills   Desirable experience:
  • Previous Risk Management Experience in a financial, insurance, Government or utilities background
  • Understanding of one or more regulators
  • Previous Experience of a marketing communications company
  • Reference: 35053293

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