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The role is as follows:
Processing Right to Buy accurately and ensuring that obligations in accordance with
legislation, statutory performance targets and policies.
Processing Deeds of Postponements; post sale enquiries and any other sales in
accordance with legislation, statutory performance targets and policies.
Deal with enquires and conduct interviews with customers as necessary, ensuring
that appropriate action is taken and appropriate information and advice is given on
all aspects of available services.
Effective liaison, monitoring and working in partnership with internal units, external
organisations and contractors (e.g. valuers) to ensure that their performance meets
acceptable standards in order for Right to Buy statutory and contractual deadlines
to be met:
Update Service Charge Income Manager of trends and issues related to
Applications, completions, complaints, fraud cases.
To have in depth knowledge of the Right to Buy legislation and to keep up to date
and implement all legislation changes.
Maintaining appropriate records to comply with statutory and service wide reporting
requirements on performance issues. Monitoring and reporting to the Manager in
respect of service delivery, performance indicators and targets.
Assist to maximising service charge and major works collections in line with targets,
ensuring that effective recovery action is taken against leaseholders in arrears and
offer debt counselling advice as necessary.
Ensure that records of customer accounts are accurately maintained and updated
regularly to reflect what arrears recovery action has been taken.
To reply to all (RTB and leasehold) enquires within the time scale set out in Brent
Housing Partnership's procedures, ensuring that the quality of the reply is
sufficiently detailed to prevent further complaints.
Effective processing and monitor of purchase orders for the Income Management
Supporting the Manager in providing information for reports for the Management
Team, outside bodies etc., and attending meetings (including evening meetings) as
Staff Management and Development
Assisting in the induction and briefing of new staff, placement students or
other parties as necessary. Sharing knowledge, experience and learning with colleagues across the Organisation.
Customer Care and Relations
Building and maintaining positive external and internal relationships to
achieve the Organisation's objectives.
Integrating customer care into working practices through a "Customer First"
approach, ensuring all are treated with respect and courtesy and corporate
Please only apply or this position if you meet all the criteria above.
Resourcing Group is acting as an Employment Business in relation to this vacancy.
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