The Onscreen, On-demand and Marked Processing team comprises of 23 permanent staff The team are responsible for the result resolution and closedown of results for on-demand paper based and onscreen tests, and also Marked Script activities, including Item Level Mark Capture and servicing Awarding Meetings.
The Processing Assistant role reports into a Team Leader within the team and is responsible for completing the processing activities to achieve the closedown of results for on-demand tests to set deadlines. The postholder will be expected to resolve specific issues affecting the issuing of learner outcomes, whilst maintaining a high standard of customer service. Regular contact with stakeholders and colleagues is key to the role. Supervision of temporary staff may be required as necessary. The postholder will be expected to work in other areas of the business when required.
A day in the life of (most appropriate for entry to mid-level roles)
Typical duties of the role are:
Monitoring result SLA’s and schedule adherence
Completing the processing activities to ensure candidate results are issued in accordance with SLA’s
Close down on specific issues affecting the issue of learner outcomes to ensure resolution
Communicating with internal/external customers
Participating in meetings
Appropriately escalating key issues where necessary
Induct, train and assess seasonal staff
Working in other areas of the business when required and to lead a team of seasonal staff in periods of peak processing
Key challenges are:
Working within a regulated framework
Working to tight, and immoveable, deadlines
Attention to detail and careful analysis despite busy work load
Attention to detail even with repetitive tasks
Flexibility of working patterns during peak periods
Reacting positively to change
Adapting to the challenges created by the introduction of new qualifications or working methods
Adapting to mulitple/ different IT systems
Supporting various stakeholders from different teams
Working closely with and assisting collegues.
Simultaneously working on multiple high priority tasks
During peak times of activity there are restrictions on annual leave
Who we are looking for
The ideal postholder will be able to demonstrate the ability to organise their own workload and to work on multiple high priority tasks. Providing a customer focused service is key along with working collaboratively with stakeholders and colleagues.
Proficient in the use of Microsoft office along with the ability to learn new software packages. Educated to GCSE level as a minimum the postholder should have excellent communication skills.
Whether it's at home, in the classroom or in the workplace, learning is the key to improving our life chances. To this end, Pearson in the UK brings together leading names in education to provide a blend of content, curricula, assessment, training and technology to make learning more engaging and effective.
We are the UK's largest awarding body. We offer academic and vocational qualifications that are globally recognised and benchmarked, with educational excellence rooted in names like Edexcel, BTEC, EDI and LCCI.
At Pearson, the Global Leader in Education Services, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Primary Location: GB-GB-Rotherham
Work Locations: GB-Rotherham-Hellaby Lowton Hellaby Bus Park, Lowton House Lowton Way Rotherham S66 8SS
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Feb 6, 2018
Job Unposting: Feb 20, 2018
Schedule: Full-time Regular
Req ID: 1802072