Processing Assistant

Posted 6 February by Pearson UK Featured

Processing Assistant

Description

The Team

The Onscreen, On-demand and Marked Processing team comprises of 23 permanent staff The team are responsible for the result resolution and closedown of results for on-demand paper based and onscreen tests, and also Marked Script activities, including Item Level Mark Capture and servicing Awarding Meetings.

The role

The Processing Assistant role reports into a Team Leader within the team and is responsible for completing the processing activities to achieve the closedown of results for on-demand tests to set deadlines. The postholder will be expected to resolve specific issues affecting the issuing of learner outcomes, whilst maintaining a high standard of customer service. Regular contact with stakeholders and colleagues is key to the role. Supervision of temporary staff may be required as necessary. The postholder will be expected to work in other areas of the business when required.

A day in the life of (most appropriate for entry to mid-level roles)

Typical duties of the role are:

  • Monitoring result SLA’s and schedule adherence

  • Completing the processing activities to ensure candidate results are issued in accordance with SLA’s

  • Close down on specific issues affecting the issue of learner outcomes to ensure resolution

  • Communicating with internal/external customers

  • Participating in meetings

  • Appropriately escalating key issues where necessary

  • Induct, train and assess seasonal staff

  • Working in other areas of the business when required and to lead a team of seasonal staff in periods of peak processing

Key challenges are:

  • Working within a regulated framework

  • Working to tight, and immoveable, deadlines

  • Attention to detail and careful analysis despite busy work load

  • Attention to detail even with repetitive tasks

  • Flexibility of working patterns during peak periods

  • Reacting positively to change

  • Adapting to the challenges created by the introduction of new qualifications or working methods

  • Adapting to mulitple/ different IT systems

  • Supporting various stakeholders from different teams

  • Working closely with and assisting collegues.

  • Simultaneously working on multiple high priority tasks

  • During peak times of activity there are restrictions on annual leave

Who we are looking for

The ideal postholder will be able to demonstrate the ability to organise their own workload and to work on multiple high priority tasks. Providing a customer focused service is key along with working collaboratively with stakeholders and colleagues.

Proficient in the use of Microsoft office along with the ability to learn new software packages. Educated to GCSE level as a minimum the postholder should have excellent communication skills.

Qualifications

About Pearson

Whether it's at home, in the classroom or in the workplace, learning is the key to improving our life chances. To this end, Pearson in the UK brings together leading names in education to provide a blend of content, curricula, assessment, training and technology to make learning more engaging and effective.

We are the UK's largest awarding body. We offer academic and vocational qualifications that are globally recognised and benchmarked, with educational excellence rooted in names like Edexcel, BTEC, EDI and LCCI.

At Pearson, the Global Leader in Education Services, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

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Primary Location: GB-GB-Rotherham

Work Locations: GB-Rotherham-Hellaby Lowton Hellaby Bus Park, Lowton House Lowton Way Rotherham S66 8SS

Job: Production/Operations

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Feb 6, 2018

Job Unposting: Feb 20, 2018

Schedule: Full-time Regular

Req ID: 1802072

Reference: 34413478

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