An excellent opportunity has arisen to join our Personal Loans Team within the Consumer Finance Division of Hitachi Capital.
At Hitachi Capital Consumer Finance we offer a market leading unsecured loan product which helps our customers make their plans a reality.
Our ever growing and successful Personal Loans team of 12 people is fun, friendly and dynamic. There is a real focus on teamwork and supporting each other to achieve individual and team targets. In the past year we have had some key career development and succession stories. Team members are recognised for their hard work and individual contribution.
In an autonomous environment, you are responsible for managing your own time. You will be speaking to a pre-selected customer base (existing or potential customers) on a daily basis to guide them through their Personal Loan journey.
On a daily basis you will:-
Liaise with customers coming through an inbound channel, customers who have enquired about a personal loan with our customer service team or have received an email communication and are interested in speaking with someone further;
Make telephone contact with customers who have an incomplete application or have outstanding queries on their application with a view to providing further assistance with completing their application;
Provide a high level of service to customers via Webchat dealing with a range of queries;
Action incoming mail in the team’s Email inbox which can range from admin duties to responding to general enquiries;
As part of this role you will be expected to have excellent listening skills and the ability to build strong relationships with our customers and be able to promote the features and benefits of our Hitachi Personal Loan product.
As a customer centric organisation that is passionate about treating all customers fairly, you will have to have the customers’ interests in the forefront of your mind. You will need to be able to explain the financial features of the product in a fair and balanced way. All the while providing a high level of customer service.
To be considered for this excellent opportunity you will have to have exceptional customer service skills, experience in cold calling/upselling or cross selling in ideally a financial services environment, however, other industries will be considered. You will also have to be a self-motived, driven and friendly individual who has the ability to build strong relationships.
Our team is open between 8.45am to 7.30pm Monday to Friday and 8.45am to 2.45pm Saturday, you will be working 37 hours per week on a rotating shift pattern, example as below:-
Week 1 - 8.45am to 5.15pm Monday to Thursday and 8.45am to 4.45pm Friday
Week 2 - 11am to 7.30pm Monday to Thursday and 11.30am to 7.30pm Friday
You will also work 1 in every 8 Saturdays approx. and receive a day off in the week.
- Customer Service
- Financial Services