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PERM: Resident Services Specialist - East London

PERM: Resident Services Specialist - East London

Posted 24 January by Adecco
Easy Apply Ended

A fantastic opportunity has emerged for a Resident Services Specialist (Housing Officer) to join one of Adecco's leading Local Government clients on a permanent contract. This a full time role based in East London (Monday to Friday 35hrs a week with HYBRID WORKING)

You will play a crucial role in providing guidance, support, and assistance to tenants throughout their tenancy. Your main focus will be on ensuring that tenants understand their rights and responsibilities, resolving tenancy-related issues, and promoting positive and sustainable tenancy experiences. This role requires excellent communication skills, a thorough understanding of tenancy laws and regulations, and the ability to work collaboratively with tenants and other stakeholders

INTERVIEWS ASAP - SALARY £36,000 - £37,200 (Depending on Experience)

Key areas of focus are rent collection, conflict resolution, Housing Standards, Anti-Social Behaviour, Fire-Risk Assessments, estate management, tenancy management and sustainment, and customer satisfaction.


Responsibilities withing the team:

  • Lead delivery of a high performing, customer focused service to customers in accordance with company service standards.
  • Deliver effective leadership and performance management of the team, resulting in a high-quality service that ensures compliance with standards set by GHA, local authorities and regulators as applicable.
  • Working with the Leadership team and other colleagues to develop, and continuously improve performance across all KPI's and resident satisfaction

Experience:

  • Highly developed negotiating and influencing skills with the ability to act effectively
  • Organisation and ability to time-manage workload
  • Problem-solving abilities and the capability to handle tenant issues and conflicts with professionalism and tact
  • Able to deliver a high standard of customer service

Essential:

  • Knowledge of housing legislation and current practice; (Housing Qualification desirable)
  • Be able to work proactively under own initiative
  • Ability to navigate and use relevant tenancy management software and databases.
  • Perform a whole range of generic housing management functions (voids management, sign-ups, estate inspections and fire safety checks)

We are Adecco Housing, part of The Adecco Group. As a consciously inclusive recruiter we want to ensure that we are committed to making the future work for everyone. As a people business we put our expertise and energy into improving everyone's chances of being part of the world of work. Accessibility is important to us, so please let the Consultant know if you will require any adjustments to be made to support you best when applying for this role.

Don't miss out on this fantastic opportunity to join the team as a Resident Services Specialist, click 'Apply' now!

Required skills

  • Neighbourhood Officer

Reference: 52007718

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