Part Time 111 Call Handlers, Welwyn Garden City

Posted 6 March by Herts Urgent Care

Part Time 111 Call Handlers

Welwyn Garden City

  • Salary £8.50 per hour increasing to £9.90 - £11.30 per hour post probation
  • Part Time positions
  • NHS pension
  • Perkbox staff benefit scheme
  • Training and Development opportunities

As a Call Handler you will be the first point of contact for patients, their relatives and other health care professionals. You will be trained to use the NHS Pathways system to enable you to carry out an assessment of the caller’s needs. You will as well provide basic advice and health information ensuring they are directed to the most appropriate healthcare professional or service.. Successful applicants will be paid to complete a Pathways training course, we offer a Full or Part time course.

Part time (6 weeks) Commencing 24 April: Tuesdays & Thursdays 18.30 - 22.00 and Saturdays & Sundays 9.30 -16.30

Full time (4 weeks) Commencing 9 April: Weeks 1 - 3 Monday - Friday 9.00 - 17.00 Week 4 Evenings & Weekends

We have vacancies with the following working hours

  • Overnight 21.25 hours per week
  • Evening & Weekends 15.8 hours per week
  • Weekend only 11.2 hours per week

There are opportunities to pick up additional shifts should you wish to do so

The qualities we are looking for

  • Have exceptional communication and interpersonal skills
  • Can demonstrate empathy, patience and compassion
  • Able to listen carefully and record details accurately
  • Strong IT and keyboard skills

HUC provides a vitally important, high quality service; delivering a variety of urgent care services to patients. As a highly successful not-for-profit Social Enterprise with a good CQC report providing excellent and quality unscheduled care services, HUC offers a supportive, enjoyable, team based culture.

Our Values

Quality Services, Efficiency, Patient Care, Respect

Should your application be succesful, a member of the recruitment team will be in contact with you shortly

Required skills

  • Administrative
  • Customer Service
  • Empathy
  • PC user

Application questions

Are you able to work Bank Holidays including Christmas day?
Are you able to attend either a full or part time training course?

Reference: 34617560

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