Order Mangagement Associate

Posted 6 April by Adecco Corporate

Hours and Benefits:

  • Monday - Friday, 7am-3pm/9am-5pm rotation every three weeks. 37.5 hour week
  • £12.46 per hour paid weekly
  • Subsidised staff canteen
  • Subsidised staff shop

Job role:

  • You'll provide an efficient telephone service, working as a team to ensure cover at all times, acting as the customer coordinator for all order queries and provide professional customer service.
  • Running regular reports to identify trends and issues with orders, and taking steps to resolve them if necessary.
  • Developing a great understanding of our customer terms and conditions, in particular our minimum and maximum delivery volumes.
  • Liaising with Transport Planning, Warehouse colleagues and customers to resolve any delivery disputes in a timely and diplomatic manner, and taking the necessary steps to avoid recurrence.
  • Challenging and investigating all uplift requests (returns) by liaising with the customer and their National Account Manager.
  • Making sure you stay up to date with all the relevant promotional activity and work with customers to ensure promotional and new launches are managed in line with client guidelines.
  • Working closely with the Demand Planning team and the customers to check that order volumes are in line with our forecasts.
  • Communicate daily with customer contacts regarding delivery or timeliness issues and to re-book any failed deliveries.

QUALIFICATIONS/ EXPERIENCE / COMPETENCIES

  • Highly effective customer service skills to build and maintain very good working relationships with internal and external customers.
  • Excellent attention to detail with data entry and order processing experience.
  • Proficient in IT technology with good knowledge of Microsoft Office Excel.
  • Ideally you'll have a good knowledge of order-take systems or SAP, or have the ability to learn and adapt to bespoke systems and processes.
  • Excellent communication skills.
  • Systematic, disciplined and analytical approach to problem solving.
  • Demonstrate ability to work against daily deadlines with the ability to plan and prioritise own workload.
  • Displays responsible and ethical behaviour towards customers, suppliers and others in the organisation.

Required skills

  • Micosoft Office Excell. Order take systems SAP. Good communications and telephone manner

Application questions

Do you have Microsoft Excell experience?
Do you have order taking SAP experience?
Do you have excellent customer service and communication skills?

Reference: 34841357

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